[AusNOG] Optus/Uecomm Fibre Outage

[Nathan Brookfield]

Paul,

This is news to us because that number is where we have been calling and either they are dropping the ball or Optus are when it is being escalated.

Kindest Regards,
Nathan Brookfield

Chief Executive Officer
Simtronic Technologies Pty Ltd

Web: http://simtronic.com.au
Phone: 1300 592 330
Fax: (02) 4749 4950

On 30 Oct 2014, at 22:50, Ramsay, Paul <pramsay at uecomm.com.au<mailto:pramsay at uecomm.com.au>> wrote:

Hi Jared
The Uecomm NOC number is 1800707447. The Tier 1 engineers who answer the calls are extremely capable and have both functional and hierarchical escalation processes in place.
Regards
Paul


On 30 Oct 2014, at 10:29 pm, Jared Hirst <jared.hirst at serversaustralia.com.au<mailto:jared.hirst at serversaustralia.com.au>> wrote:

Does anyone have a good escalation point in Uecomm/Optus? we are not getting anywhere with their NOC :(

Seems they don't care that a transmission card has failed for the second time in < 5 days!

On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <nick.pratley at serversaustralia.com.au<mailto:nick.pratley at serversaustralia.com.au>> wrote:
Hey all,

Just wondering if anyone else has lost anything Optus / Uecomm tonight?

We've a circuit that went dark (weird saying, for dark fibre) at 4.30ish between Tuggerah and Equinix SY1.

52% packet loss and <1Mbit throughput on a 1G link.

Longer than normal hold times to their NOC makes me wonder if anyone else is suffering from this.

+1 for redundancy :)

Cheers
Nick

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