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<div>Paul,</div>
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<div>This is news to us because that number is where we have been calling and either they are dropping the ball or Optus are when it is being escalated.<br>
<br>
<div>Kindest Regards,</div>
Nathan Brookfield
<div><br>
<div>Chief Executive Officer</div>
<div><span style="font-size: 13pt;">Simtronic Technologies Pty Ltd</span></div>
<div><span style="font-size: 13pt;"><br>
</span></div>
<div>Web: <a href="http://simtronic.com.au">http://simtronic.com.au</a></div>
<div>Phone: 1300 592 330</div>
<div>Fax: (02) 4749 4950</div>
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<div><br>
On 30 Oct 2014, at 22:50, Ramsay, Paul <<a href="mailto:pramsay@uecomm.com.au">pramsay@uecomm.com.au</a>> wrote:<br>
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<div>Hi Jared</div>
<div>The Uecomm NOC number is 1800707447. The Tier 1 engineers who answer the calls are extremely capable and have both functional and hierarchical escalation processes in place.</div>
<div>Regards</div>
<div>Paul<br>
<br>
</div>
<div><br>
On 30 Oct 2014, at 10:29 pm, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Does anyone have a good escalation point in Uecomm/Optus? we are not getting anywhere with their NOC :(</div>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif;color:#000000">
Seems they don't care that a transmission card has failed for the second time in < 5 days!</div>
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<div class="gmail_quote">On Thu, Oct 30, 2014 at 8:12 PM, Nick Pratley <span dir="ltr">
<<a href="mailto:nick.pratley@serversaustralia.com.au" target="_blank">nick.pratley@serversaustralia.com.au</a>></span> wrote:<br>
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<div dir="ltr">Hey all,
<div><br>
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<div>Just wondering if anyone else has lost anything Optus / Uecomm tonight? </div>
<div><br>
</div>
<div>We've a circuit that went dark (weird saying, for dark fibre) at 4.30ish between Tuggerah and Equinix SY1.</div>
<div><br>
</div>
<div>52% packet loss and <1Mbit throughput on a 1G link.</div>
<div><br>
</div>
<div>Longer than normal hold times to their NOC makes me wonder if anyone else is suffering from this.</div>
<div><br>
</div>
<div>+1 for redundancy :)</div>
<div><br>
</div>
<div>Cheers</div>
<span class="HOEnZb"><font color="#888888">
<div>Nick</div>
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