[AusNOG] PIPE NSW Changing Details

[Nathan Brookfield]

They very smartly dropped the price which I think still makes it a viable choice and they are doing 12 month terms which I accepted.  TPG also now only peer on PIPE-IX which means if you want TPG connectivity that's not via Transit you really need to buy on the exchange.

Kindest Regards,
Nathan Brookfield (VK2NAB)

Chief Executive Officer
Simtronic Technologies Pty Ltd

Local: (02) 4749 4949 | Fax: (02) 4749 4950 | Direct: (02) 4749 4951
Web: http://www.simtronic.com.au<http://www.simtronic.com.au/> | E-mail: nathan.brookfield at simtronic.com.au<mailto:nathan.brookfield at simtronic.com.au>

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Craig Askings
Sent: Wednesday, 1 October 2014 11:42 AM
To: AusNOG at lists.ausnog.net
Subject: Re: [AusNOG] PIPE NSW Changing Details

Does PIPE-IX even offer a worthwhile product anymore? Since an IX's value is in it's peers and it's ability to connect them. Who is left on PIPE IX that isn't available on Megaport and IX-AU? How many clients are going to be exiting over the next 24 months as their contracts expire?


On 1 Oct 2014, at 11:29 am, Bob Woolley <boblobsta at gmail.com<mailto:boblobsta at gmail.com>> wrote:


PIPE has absolutely gone to crap.
Just shy of 4 weeks since our issue on QLD-IX and they are still trying to figure out how to make the TPG router on QLD-IX perform basic ARP functions (I only mention this as this job is being directly managed by PIPE).
I don't know about you guys but if we had an ARP issue on a router for more than a few minutes I would be highly embarrassed.

IX-AU A++
Megaport A++

Cheers,
Bob W

On 1 October 2014 11:18, Sam Silvester <sam.silvester at gmail.com<mailto:sam.silvester at gmail.com>> wrote:
+1 to what John said.

This kind of thing leads to my personal view that that PIPE IX isn't really a thing any longer, what with other IXes actually offering customer service that allows you to get on with the job.

On Wed, Oct 1, 2014 at 10:09 AM, John Lindsay <johnslindsay at mac.com<mailto:johnslindsay at mac.com>> wrote:
Which means your work-around is more likely to cause their fabric to break later when your old box is recycled by someone else. Change control policy as substitute for customer service is actually just crap customer service.

John Lindsay

> On 1 Oct 2014, at 10:21 am, Brad Gould <bradley at internode.com.au<mailto:bradley at internode.com.au>> wrote:
>
> My understanding is that this is all about their change control policy.
>
> Change the MAC on your router and book a window to change it back to the native MAC when Pipe can get their process sorted.
>
> Brad
>
>
>
>
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Chris Chaundy
> Sent: Wednesday, 1 October 2014 09:36
> To: Joseph Goldman
> Cc: AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>
> Subject: Re: [AusNOG] PIPE NSW Changing Details
>
> Dependent on your make of router, it may just be easier to change the MAC address for the interface on the new router to match the old router's one.
>
> Sent from my iPhone
>
>> On 1 Oct 2014, at 9:15, Joseph Goldman <joe at apcs.com.au<mailto:joe at apcs.com.au>> wrote:
>>
>> Hi list,
>>
>> I am just wondering if this is normal - trying to change MAC address for router port after urgent change-over for our PIPE peering connection in NSW, request was sent through to the MACD team but they are telling me the request needs to be approved by their management and ETA is 3-5 business days??
>>
>> I'm not a massive user of PIPE IX but I have now been without it for 24 hours and its looking like it could be another 48-72 hours before getting it back! For someone who might get a LOT of their traffic via PIPE IX this would be a pretty bad amount of downtime, as other transit links would have to pick up the slack.
>>
>> If any PIPE engineers on list willing to help the request move a little quicker I'd appreciate it.
>>
>> Thanks,
>> Joe
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