[AusNOG] SCSI hdd repair companies

[Radek Tkaczyk]

It depends on what’s damaged, and what’s recoverable.

Last time I got somewhat involved, they found compatible rotors/arms for the drive, re-assembled it in their clean room, and read the data off the drive, onto a client supplied USB drive.

But it depends on what’s actually damaged, and if they can get compatible spares for the job…. That’s why they need to quote each job individually.

Radek

From: Russell Brenner [mailto:rbrenner at Brocade.com]
Sent: Wednesday, 26 November 2014 5:11 PM
To: Radek Tkaczyk
Cc: Greg Macsok; ausnog at ausnog.net
Subject: Re: [AusNOG] SCSI hdd repair companies

How do these recovery guys work? Do they dismantle the disk and whack it into a compatible/tunable platter reader then do bit/block level reading, extracting data that is "whole"?

On 26 Nov 2014, at 6:07 pm, Radek Tkaczyk <radek at tkaczyk.id.au<mailto:radek at tkaczyk.id.au>> wrote:
Payam Data Recovery come up a fair bit
http://www.payam.com.au/

Kroll Ontrack are the other big player in this field
http://www.ontrackdatarecovery.com.au/

I have a few colleagues that have used Payam in the past and been happy with the results – but it’s not cheap. I think recovery starts at $1k and goes up from there.

Radek

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Greg Macsok
Sent: Wednesday, 26 November 2014 5:02 PM
To: ausnog at ausnog.net<mailto:ausnog at ausnog.net>
Subject: [AusNOG] SCSI hdd repair companies

Hi AusNOG,

We have two failed 36GB SCSI drives in a RAID10 array in a 15 year old Sun disk unit that we need to get repaired as they have critical data on them.

d0b0t4d0  RAID 1 (Mirrored) DPT      RAID-1            34732MB   Unknown 4:0
  d0b0t3d0 Disk Drive (DASD) SEAGATE  ST336704LSUN36G   34732MB   Failed Drive
  d0b0t5d0 Disk Drive (DASD) SEAGATE  ST336605LSUN36G   34732MB   Failed Drive

Wondering if anyone on the list has experience in repairs to very old SCSI disks, and if anyone has any recommended repairers.

Many thanks,

Greg


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