[AusNOG] iiNet Tech Contact for NBN Service Config

Thu Nov 20 11:50:31 EST 2014

HI Thomas,
I just took my NTD out of it's bracket and yes, it has a serial number on the back/base of it (eg. "ALCLF8...."), it also has a MAC address on the back just below the S/N. This is the device serial number though, not an NBN NTD ID, which I'm led to believe would be a string something like "NTD000010400013". That also doesn't help the average punter who would probably be reluctant to pull the NTD out of it's bracket and might well damage the fibre if they did try to remove the NTD to have a look at the back of it.
As I said, I've only seen the NTD in my house, do others have an NBN label on them to indicate the NBN ID of the device to facilitate easy ordering of a service to the correct device ? Maybe someone who visits NTD's regularly installing them or installing routers connected to them could suggest if they are commonly labelled on the front at all ?
I am curious mostly, one of our customers has had an issue with a service delivered to the wrong NTU (as I said previously) which suggests it does happen and I'm wondering as we get more customers in NBN enabled areas whether this is going to be a common thing that could be avoided by identifying the NTD correctly (if it's not).
Thanks,Tony.

      From: Thomas Bishop <Thomas.Bishop at harbourisp.com.au>
 To: 'Tony' <td_miles at yahoo.com>; Jake Anderson <yahoo at vapourforge.com>; John Lindsay <johnslindsay at mac.com>; Guy Ellis <guy at traverse.com.au> 
Cc: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net> 
 Sent: Thursday, 20 November 2014, 9:40
 Subject: RE: [AusNOG] iiNet Tech Contact for NBN Service Config

#yiv1376050278 #yiv1376050278 -- _filtered #yiv1376050278 {font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv1376050278 {font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv1376050278 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv1376050278 {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;} _filtered #yiv1376050278 {font-family:Consolas;panose-1:2 11 6 9 2 2 4 3 2 4;} _filtered #yiv1376050278 {font-family:Georgia;panose-1:2 4 5 2 5 4 5 2 3 3;}#yiv1376050278 #yiv1376050278 p.yiv1376050278MsoNormal, #yiv1376050278 li.yiv1376050278MsoNormal, #yiv1376050278 div.yiv1376050278MsoNormal {margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;}#yiv1376050278 a:link, #yiv1376050278 span.yiv1376050278MsoHyperlink {color:blue;text-decoration:underline;}#yiv1376050278 a:visited, #yiv1376050278 span.yiv1376050278MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv1376050278 pre {margin:0cm;margin-bottom:.0001pt;font-size:10.0pt;}#yiv1376050278 p.yiv1376050278MsoAcetate, #yiv1376050278 li.yiv1376050278MsoAcetate, #yiv1376050278 div.yiv1376050278MsoAcetate {margin:0cm;margin-bottom:.0001pt;font-size:8.0pt;}#yiv1376050278 span.yiv1376050278link-enhancr-element {}#yiv1376050278 span.yiv1376050278link-enhancr-view-on-domain {}#yiv1376050278 span.yiv1376050278HTMLPreformattedChar {font-family:Consolas;}#yiv1376050278 span {}#yiv1376050278 span.yiv1376050278EmailStyle22 {color:#1F497D;}#yiv1376050278 span.yiv1376050278BalloonTextChar {}#yiv1376050278 .yiv1376050278MsoChpDefault {font-size:10.0pt;} _filtered #yiv1376050278 {margin:72.0pt 72.0pt 72.0pt 72.0pt;}#yiv1376050278 div.yiv1376050278WordSection1 {}#yiv1376050278 HI Tony,    The NBN NTD’s have a serial number on the bottom of them. You have to pry the NTD of the bracket and you will see it on the bottom.    Daren,    Is the UNI-D1 light lighting up when you plug in your CPE/Laptop, If its not then its an NBN issue or the service hasn’t been activated.    Thomas Bishop
Technical Manager | Harbour IT

PO BOX 572, Sydney, NSW, 2000
d: 1300 737 198 | m: +61 451 134 004 | f: 1300 787 198 | National Service Desk: 1300 579 403
e: Thomas.Bishop at harbourisp.com.au | w:www.harbourisp.com.au

National Broadband Network Service Provider | Satellite, Fibre and Fixed Wireless

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From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net]On Behalf Of Tony
Sent: Thursday, 20 November 2014 9:45 AM
To: Jake Anderson; John Lindsay; Guy Ellis
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] iiNet Tech Contact for NBN Service Config    I've wondered about this recently. I've just moved to a house with NBN and it was connected fine based on address alone. One of our customers though, had the issue where they were in a two story building and their service was delivered to the NTD on the ground floor instead of first floor, so someone stuffed up there and address alone wasn't enough to identify the correct NTD to deliver the service on.    I've looked at my NTD and I can't see any distinguishing marks on it, like an ID or something. I know they will all have a unique ID, but I was assuming it would be visible somewhere so that if/when someone wants to order a service from an RSP they can quote the ID off the NTD to ensure the service is delivered to the correct location (and not the guy 3 doors down or 2 levels up).    Am I just not looking hard enough ? I've taken the cover off and had a good snoop and can't see anything obvious anywhere. The only thing I haven't done is taken the actual device out of the frame it's mounted in, to check on the back of it (although that is hardly user-friendly if it's the case).    Looking at the images on this page suggests that it should be labelled with "NBN Co property" & "NTD...." (for the ID). What an NBN connection looks like

|    |
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| What an NBN connection looks like A closeup view of how the NBN connects to your home, and some of the networking issues it will pose.  |
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| View on www.pcauthority.co...  | Preview by Yahoo  |
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|    |
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      So perhaps the install done at my house was rushed/sloppy and just didn't label it ? Mine is working fine and I'm not worried about the lack of labelling on it, but just curious whether mine is in the 2% or 80% that aren't labelled (or somewhere in between) ?       Thanks, Tony.       From: Jake Anderson <yahoo at vapourforge.com>
To: John Lindsay <johnslindsay at mac.com>; Guy Ellis <guy at traverse.com.au>
Cc: ausnog at lists.ausnog.net 
Sent: Wednesday, 19 November 2014, 23:34
Subject: Re: [AusNOG] iiNet Tech Contact for NBN Service Config    Just a thing to confirm, make sure the ID of the NTU you have matches up with whats in their system, wouldn't be the first time a number has been kicked and your service is active on the guy 3 doors down's house.    
On 19/11/14 23:15, John Lindsay wrote: Probably the dreaded filter on the DHCP server that only allows one IP address to be allocated to your service.    If you change CPE you’re screwed until someone works out the fault from first principles because, well, iiNet.    Cheers,    John Lindsay johnslindsay at mac.com +61403577711    
On 19 Nov 2014, at 8:31 pm, Guy Ellis <guy at traverse.com.au> wrote:    DHCP work?

On 19/11/2014 8:24 PM, Darren Moss wrote: 
Evening All,   Can someone from iiNet (a proper tech person) please contact me to discuss issues we are having getting an NBN connection up and running.   NTD is in place, lights are on but nobody home.   At the moment we are bouncing around Corporate which is just a waste of time for all involved.   Many thanks     Darren. 

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