<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:10px"><div dir="ltr" id="yui_3_16_0_1_1416381317756_93219">HI Thomas,</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_93217"><br></div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827">I just took my NTD out of it's bracket and yes, it has a serial number on the back/base of it (eg. "ALCLF8...."), it also has a MAC address on the back just below the S/N. This is the device serial number though, not an NBN NTD ID, which I'm led to believe would be a string something like "NTD000010400013". That also doesn't help the average punter who would probably be reluctant to pull the NTD out of it's bracket and might well damage the fibre if they did try to remove the NTD to have a look at the back of it.</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827"><br></div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827">As I said, I've only seen the NTD in my house, do others have an NBN label on them to indicate the NBN ID of the device to facilitate easy ordering of a service to the correct device ? Maybe someone who visits NTD's regularly installing them or installing routers connected to them could suggest if they are commonly labelled on the front at all ?</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827"><br></div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827">I am curious mostly, one of our customers has had an issue with a service delivered to the wrong NTU (as I said previously) which suggests it does happen and I'm wondering as we get more customers in NBN enabled areas whether this is going to be a common thing that could be avoided by identifying the NTD correctly (if it's not).</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827"><br></div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827">Thanks,</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827">Tony.</div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827"><br></div><div dir="ltr" id="yui_3_16_0_1_1416381317756_92827"><br></div><br> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 10px;" id="yui_3_16_0_1_1416381317756_92645"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size: 12px;" id="yui_3_16_0_1_1416381317756_92644"> <div dir="ltr" id="yui_3_16_0_1_1416381317756_92643"> <hr size="1" id="yui_3_16_0_1_1416381317756_92828"> <font size="2" face="Arial" id="yui_3_16_0_1_1416381317756_92642"> <b><span style="font-weight:bold;">From:</span></b> Thomas Bishop <Thomas.Bishop@harbourisp.com.au><br> <b><span style="font-weight: bold;">To:</span></b> 'Tony' <td_miles@yahoo.com>; Jake Anderson <yahoo@vapourforge.com>; John Lindsay <johnslindsay@mac.com>; Guy Ellis <guy@traverse.com.au> <br><b><span style="font-weight: bold;">Cc:</span></b> "ausnog@lists.ausnog.net" <ausnog@lists.ausnog.net> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, 20 November 2014, 9:40<br> <b><span style="font-weight: bold;">Subject:</span></b> RE: [AusNOG] iiNet Tech Contact for NBN Service Config<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_1_1416381317756_92653"><br><div id="yiv1376050278"><style>#yiv1376050278 #yiv1376050278 --
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<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92650"><span style="font-size:11.0pt;">HI Tony,</span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92823"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92807"><span style="font-size:11.0pt;" id="yui_3_16_0_1_1416381317756_92806">The NBN NTD’s have a serial number on the bottom of them. You have to pry the NTD of the bracket and you will see it on the bottom.</span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92809"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92811"><span style="font-size:11.0pt;">Daren,</span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92830"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92814"><span style="font-size:11.0pt;" id="yui_3_16_0_1_1416381317756_92813">Is the UNI-D1 light lighting up when you plug in your CPE/Laptop, If its not then its an NBN issue or the service hasn’t been activated.
</span></div>
<div class="yiv1376050278MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<strong><font style="FONT-FAMILY:calibri, sans-serif;COLOR:#6d6e71;FONT-SIZE:12pt;">Thomas Bishop</font></strong><br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#6d6e71;FONT-SIZE:11pt;" id="yui_3_16_0_1_1416381317756_92655">Technical Manager | Harbour IT</font><br clear="none">
<br clear="none">
<img style="WIDTH:156px;HEIGHT:110px;" alt="Harbour IT" width="158" height="108">
<br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#6d6e71;FONT-SIZE:11pt;">PO BOX 572, Sydney, NSW, 2000</font><br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#6d6e71;FONT-SIZE:11pt;">d: 1300 737 198 | m: +61 451 134 004 | f: 1300 787 198 | National Service Desk: 1300 579 403</font><br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#6d6e71;FONT-SIZE:11pt;">e: Thomas.Bishop@harbourisp.com.au | w:
<a rel="nofollow" shape="rect" target="_blank" href="http://www.harbourisp.com.au/">www.harbourisp.com.au</a></font><br clear="none">
<br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#0067a6;FONT-SIZE:11pt;" id="yui_3_16_0_1_1416381317756_92658">National Broadband Network Service Provider | Satellite, Fibre and Fixed Wireless</font><br clear="none">
<br clear="none">
<font style="FONT-FAMILY:calibri, sans-serif;COLOR:#9bcd64;FONT-SIZE:10pt;" id="yui_3_16_0_1_1416381317756_92660">Please consider the environment before printing this email</font><br clear="none">
<br clear="none">
<div class="qtdSeparateBR"><br><br></div><div class="yiv1376050278yqt5599407522" id="yiv1376050278yqt70629"><div id="yui_3_16_0_1_1416381317756_92665">
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<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92663"><b><span lang="EN-US" style="font-size:10.0pt;">From:</span></b><span lang="EN-US" style="font-size:10.0pt;" id="yui_3_16_0_1_1416381317756_92662"> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Tony<br clear="none">
<b>Sent:</b> Thursday, 20 November 2014 9:45 AM<br clear="none">
<b>To:</b> Jake Anderson; John Lindsay; Guy Ellis<br clear="none">
<b>Cc:</b> ausnog@lists.ausnog.net<br clear="none">
<b>Subject:</b> Re: [AusNOG] iiNet Tech Contact for NBN Service Config</span></div>
</div>
</div>
<div class="yiv1376050278MsoNormal" id="yui_3_16_0_1_1416381317756_92668"> </div>
<div id="yui_3_16_0_1_1416381317756_92672">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92671"><span style="font-size:7.5pt;" id="yui_3_16_0_1_1416381317756_92670">I've wondered about this recently. I've just moved to a house with NBN and it was connected fine based on address alone. One of our
customers though, had the issue where they were in a two story building and their service was delivered to the NTD on the ground floor instead of first floor, so someone stuffed up there and address alone wasn't enough to identify the correct NTD to deliver
the service on.</span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92674"><span style="font-size:7.5pt;"> </span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;">I've looked at my NTD and I can't see any distinguishing marks on it, like an ID or something. I know they will all have a unique ID,
but I was assuming it would be visible somewhere so that if/when someone wants to order a service from an RSP they can quote the ID off the NTD to ensure the service is delivered to the correct location (and not the guy 3 doors down or 2 levels up).</span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;"> </span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;">Am I just not looking hard enough ? I've taken the cover off and had a good snoop and can't see anything obvious anywhere. The only
thing I haven't done is taken the actual device out of the frame it's mounted in, to check on the back of it (although that is hardly user-friendly if it's the case).</span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;"> </span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;">Looking at the images on this page suggests that it should be labelled with "NBN Co property" & "NTD...." (for the ID).</span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92922"><span style="font-size:7.5pt;" id="yui_3_16_0_1_1416381317756_92930"><a rel="nofollow" shape="rect" target="_blank" href="http://www.pcauthority.com.au/Feature/271360,what-an-nbn-connection-looks-like.aspx" id="yui_3_16_0_1_1416381317756_92929">What an NBN connection looks like</a><br clear="none">
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<div align="center" class="yiv1376050278MsoNormal" style="text-align:center;"><a rel="nofollow" shape="rect" target="_blank" href="http://www.pcauthority.com.au/Feature/271360,what-an-nbn-connection-looks-like.aspx"><span style="text-decoration:none;"><img id="yiv1376050278_x0000_i1025" border="0" width="168" height="126" alt="image"></span></a></div>
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<span style=""><a rel="nofollow" shape="rect" target="_blank" href="http://www.pcauthority.com.au/Feature/271360,what-an-nbn-connection-looks-like.aspx"><span class="yiv1376050278link-enhancr-element"><span style="font-size:13.5pt;color:black;">What an NBN connection looks like</span></span></a></span></div>
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<div class="yiv1376050278MsoNormal" style="line-height:15.0pt;background:white;" id="yui_3_16_0_1_1416381317756_92917">
<span style="font-size:10.0pt;" id="yui_3_16_0_1_1416381317756_92916">A closeup view of how the NBN connects to your home, and some of the networking issues it will pose.</span></div>
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on </span></span><span class="yiv1376050278link-enhancr-view-on-domain"><b><span style="font-size:7.0pt;color:#999999;">www.pcauthority.co...</span></b></span></a></span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;">So perhaps the install done at my house was rushed/sloppy and just didn't label it ? Mine is working fine and I'm not worried about
the lack of labelling on it, but just curious whether mine is in the 2% or 80% that aren't labelled (or somewhere in between) ?</span></div>
</div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;"> </span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;">Thanks,</span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52226">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92912"><span style="font-size:7.5pt;">Tony.</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;"> </span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:7.5pt;"> </span></div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52178">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52177">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52176">
<div align="center" class="yiv1376050278MsoNormal" style="text-align:center;background:white;">
<span style="font-size:9.0pt;">
</span><hr align="center" size="1" width="100%">
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<div class="yiv1376050278MsoNormal" style="background:white;"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> Jake Anderson <<a rel="nofollow" shape="rect" ymailto="mailto:yahoo@vapourforge.com" target="_blank" href="mailto:yahoo@vapourforge.com">yahoo@vapourforge.com</a>><br clear="none">
<b>To:</b> John Lindsay <<a rel="nofollow" shape="rect" ymailto="mailto:johnslindsay@mac.com" target="_blank" href="mailto:johnslindsay@mac.com">johnslindsay@mac.com</a>>; Guy Ellis <<a rel="nofollow" shape="rect" ymailto="mailto:guy@traverse.com.au" target="_blank" href="mailto:guy@traverse.com.au">guy@traverse.com.au</a>>
<br clear="none">
<b>Cc:</b> <a rel="nofollow" shape="rect" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a> <br clear="none">
<b id="yiv1376050278yui_3_16_0_1_1416381317756_52278">Sent:</b> Wednesday, 19 November 2014, 23:34<br clear="none">
<b>Subject:</b> Re: [AusNOG] iiNet Tech Contact for NBN Service Config</span><span style="font-size:9.0pt;"></span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52209">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"> </span></div>
<div id="yiv1376050278">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52208">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52207">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92889"><span style="font-size:9.0pt;" id="yui_3_16_0_1_1416381317756_92888">Just a thing to confirm, make sure the ID of the NTU you have matches up with whats in their system, wouldn't be the first time a number
has been kicked and your service is active on the guy 3 doors down's house.</span></div>
<div>
<div class="yiv1376050278MsoNormal" style="margin-bottom:12.0pt;background:white;"><span style="font-size:9.0pt;"> </span></div>
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<div id="yiv1376050278yqtfd81730">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"><br clear="none">
On 19/11/14 23:15, John Lindsay wrote:</span></div>
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<div id="yiv1376050278yqtfd89859">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52213">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52222">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92892"><span style="font-size:9.0pt;" id="yui_3_16_0_1_1416381317756_92891">Probably the dreaded filter on the DHCP server that only allows one IP address to be allocated to your service.</span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52212">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"> </span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52220">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;">If you change CPE you’re screwed until someone works out the fault from first principles because, well, iiNet.</span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52218">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"> </span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52215">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;">Cheers,</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"> </span></div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52688">
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52687">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;">John Lindsay</span></div>
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<div id="yiv1376050278yui_3_16_0_1_1416381317756_52691">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"><a rel="nofollow" shape="rect" ymailto="mailto:johnslindsay@mac.com" target="_blank" href="mailto:johnslindsay@mac.com">johnslindsay@mac.com</a></span></div>
</div>
<div id="yiv1376050278yui_3_16_0_1_1416381317756_52693">
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;">+61403577711</span></div>
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</div>
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92910"><span style="font-size:9.0pt;"> </span></div>
<div id="yui_3_16_0_1_1416381317756_92903">
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt;" id="yui_3_16_0_1_1416381317756_92902">
<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;">On 19 Nov 2014, at 8:31 pm, Guy Ellis <<a rel="nofollow" shape="rect" ymailto="mailto:guy@traverse.com.au" target="_blank" href="mailto:guy@traverse.com.au">guy@traverse.com.au</a>> wrote:</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"> </span></div>
<div id="yui_3_16_0_1_1416381317756_92901">
<div id="yui_3_16_0_1_1416381317756_92908">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92907"><span style="font-size:9.0pt;">DHCP work?<br clear="none">
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On 19/11/2014 8:24 PM, Darren Moss wrote:</span></div>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt;word-spacing:0px;" id="yui_3_16_0_1_1416381317756_92900">
<div id="yui_3_16_0_1_1416381317756_92899">
<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">Evening All,</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;"> </span></div>
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<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">Can someone from iiNet (a proper tech person) please contact me to discuss issues we are having getting an NBN connection up and running.</span></div>
</div>
<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;"> </span></div>
</div>
<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">NTD is in place, lights are on but nobody home.</span></div>
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<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;"> </span></div>
</div>
<div>
<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">At the moment we are bouncing around Corporate which is just a waste of time for all involved.</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;"> </span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">Many thanks</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;"> </span></div>
</div>
<div id="yui_3_16_0_1_1416381317756_92898">
<div class="yiv1376050278MsoNormal" style="background:white;" id="yui_3_16_0_1_1416381317756_92897"><span style="font-size:11.0pt;"> </span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:11.0pt;">Darren.</span></div>
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<div class="yiv1376050278MsoNormal" style="background:white;"><span style="font-size:9.0pt;"><br clear="none">
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</span></div>
<pre style="background:white;"><span style="color:black;">_______________________________________________</span></pre>
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<pre style="background:white;"><span style="font-size:9.0pt;color:black;">-- </span></pre>
<pre style="background:white;"><span style="font-size:9.0pt;color:black;">Guy Ellis</span></pre>
<pre style="background:white;"><span style="font-size:9.0pt;color:black;"><a rel="nofollow" shape="rect" ymailto="mailto:guy@traverse.com.au" target="_blank" href="mailto:guy@traverse.com.au"><span style="color:purple;">guy@traverse.com.au</span></a></span></pre>
<pre style="background:white;"><span style="font-size:9.0pt;color:black;"><a rel="nofollow" shape="rect" target="_blank" href="http://www.traverse.com.au/"><span style="color:purple;">www.traverse.com.au</span></a></span></pre>
<pre style="background:white;"><span style="font-size:9.0pt;color:black;">T: +61 3 9386 4435 M: +61 419 398 234</span></pre>
<div class="yiv1376050278MsoNormal" style="background:white;"><span class="yiv1376050278"><span style="font-size:9.0pt;">_______________________________________________</span></span><span style="font-size:9.0pt;"><br clear="none">
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<pre style="background:white;"><span style="color:black;">_______________________________________________</span></pre>
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