[AusNOG] TPG NOC CONTACT

[ANSA SERVERS]

I thought I had really put my foot in it with this thread a day ago, now its turned into something that’s worth watching. I agree with Skeeve that we as a collective and all other people in the IT industry need to stand up and say enough is enough with sending jobs overseas.

Again, I will stress its not the CSR’s fault… they are just doing their job but its frustrating for the consumer on the other end of the phone that gets frustrated and ends up abusing the CSR’s because they cannot understand what I am saying, breath heavily into the microphone of just make stupid mistakes that come down to poor training.

Jared, I have never had to deal with your call centre so I cannot comment on yours, but I am talking primarily about Telstra & Optus’s contact centres that are purely to save money however;

They do not train their CSR’s properly. They give them a checklist to follow which most people have already tried before calling, others just can’t be bothered and expect the call centre to fix a physical issue on the phone.

I as a small business am sick and tired of cleaning up the mess and bread crumbs left by the bigger ISPS. Just today one of my clients told me that their internet is so much faster than its every been after I replaced their equipment which was dodgey isps supplied stuff and the cheap and nasty filters with proper Telstra inline filters

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
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