[AusNOG] TPG NOC CONTACT
ANSA SERVERS
info at ausnetservers.net.au
Sun Nov 9 13:58:10 EST 2014
Every one deserves to be treated with dignity and respect. When you have little time and under the pump the last thing you want is an unqualified inexperienced csr on the other end of the phone that has no latural thinking and follows the same tests and checklist you have already followed before calling them
FYI: once again Jared your putting words in my mouth about me not contacting the helpdesk before jumping on here, you and your idiotic chum that keeps asking if i have switched cheers needs to get a grip, going onto my websites live support system and initiating a sales or support request is just childish
This is the last i will be covering this topic over a private matter as NOT what this list is for and i will not standby and let you guys walk all over me
Regards,
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd
P 1300 933 038<tel:1300%20933%20038> | M 0428 028 091<tel:0428%20028%20091> | E mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> | W www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194<tel:25%20162%20013%20194> | ACN 162 013 194<tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007
On 9 Nov 2014, at 10:58 am, Jared Hirst <jared.hirst at serversaustralia.com.au<mailto:jared.hirst at serversaustralia.com.au>> wrote:
Yes that was my point, and also that ausnog is not a place for single user support. Seems another ticket but the same operator has been opened for a TPG 'issue' and hasn't even contacted front line support yet :(
Thank you also Noel for your comments. My grow up was due to the slander and bashing towards human beings. I guess some of you don't have feelings :-) I like different opinions and thoughts, but in a non bashing or slandering way would be nice!
Have a great day!
On Sunday, November 9, 2014, Skeeve Stevens <skeeve+ausnog at eintellegonetworks.com<mailto:skeeve%2Bausnog at eintellegonetworks.com>> wrote:
I very much agree with Jared.
Shit CSR's are everywhere, including Australia. It is about how they are trained and how much money you spend finding the right people.
...Skeeve
Skeeve Stevens - eintellego Networks Pty Ltd
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On 8 November 2014 20:50, Jared Hirst <jared.hirst at serversaustralia.com.au<javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>> wrote:
Oh wow..... You are truly un believable to have this attitude mate. This is not what this list is for. This is a network operations list, not a list for your 'buddy' to get help sending emails.
It's also no place for this profanity and attitude.
Most, if not all successful players in this market have some form of level 1 offshore, not always due to cost savings, but sometimes. And the reason for this is to help offer a cheaper service.
Regardless of all the above, these people are human beings like you and I, not pieces of crap as you seem to think.
They offshore people can be useless IF the training is useless, but that same issue happens here in AU, so your stereotype is wrong.
Sorry ausnog that you had to see this ridiculous attitude from one of the members!
On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>> wrote:
I shouldn’t need to contact them if they didn’t screw with shit so no jarred I wont stop “slamming” them just because you and your other chums are tight asses and wont pay Australians who are COMPATANT at what they do and are worth the money they deserve don’t blame me!
If you carnt help me don’t bother emailing me SIMPLE!, I got no time for games
Regards,
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd
P 1300 933 038 | M 0428 028 091 | E mmatters at ausnetservers.net.au | W www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007
From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au]
Sent: Saturday, 8 November 2014 8:34 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] TPG NOC CONTACT
Wow... Just wow. I suggest you clean that attitude up otherwise they certainly won't help you.
I have been through this with you before, stop slamming offshore or out of AU call centres!
On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au> wrote:
Done that already, they are as useless as too tits on a bull!, typical offshore call centre operators they have no logic or creative thinking… I guess you get what you pay for
Regards,
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd
P 1300 933 038 | M 0428 028 091 | E mmatters at ausnetservers.net.au | W www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007
From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au]
Sent: Saturday, 8 November 2014 6:36 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] TPG NOC CONTACT
You should have that user contact the TPG help desk. Not sure that it's really a network operations centre issue.
On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au> wrote:
Hi Noggers,
I have a client that has issues with sending mail through the tog mail servers keeps getting bounced or marked as spam can someone contact me off list
Regards,
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd
P 1300 933 038<tel:1300%20933%20038> | M 0428 028 091<tel:0428%20028%20091> | E mmatters at ausnetservers.net.au | W www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194<tel:25%20162%20013%20194> | ACN 162 013 194<tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007
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--
Jared Hirst
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--
Jared Hirst
Chief Executive Officer
Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
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Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.
[LinkedIn] <http://www.linkedin.com/company/aus-net-servers-australia> [Twitter] <http://www.twitter.com/ansaservers> The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
--
Jared Hirst
Chief Executive Officer
Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
Web: www.serversaustralia.com.au<http://www.serversaustralia.com.au>
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How are we doing?
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[Find Us on Facebook]<http://www.facebook.com/ServersAustralia> [Follow us on Twitter] <http://twitter.com/serversau> [Follow us on Google] <https://plus.google.com/112681060777876559914>
Notice: This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia
Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.
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--
Jared Hirst
Chief Executive Officer
Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
Web: www.serversaustralia.com.au<http://www.serversaustralia.com.au>
[Servers Australia - Logo]<http://serversaustralia.com.au/> <https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform>
How are we doing?
please click here to tell Servers Australia - We‘re listening
[Find Us on Facebook]<http://www.facebook.com/ServersAustralia> [Follow us on Twitter] <http://twitter.com/serversau> [Follow us on Google] <https://plus.google.com/112681060777876559914>
Notice: This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia
Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.
[LinkedIn] <http://www.linkedin.com/company/aus-net-servers-australia> [Twitter] <http://www.twitter.com/ansaservers> The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
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