[AusNOG] TPG Routing Issues?
ANSA SERVERS
info at ausnetservers.net.au
Sun Nov 9 10:37:07 EST 2014
Hi Joseph,
Working through that now, just waiting for the client to arrive.
Thanks muchly for all the off list and in list support
Regards,
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd
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On 9 Nov 2014, at 10:26 am, Joseph Goldman <joe at apcs.com.au<mailto:joe at apcs.com.au>> wrote:
OK - simple answer... troubleshoot normally:
- Modem Have Sync?
- Modem Have Auth?
- Try in isolation?
- Try replacement Modem?
- Call Level 1 helpdesk with results.
You need to treat AusNOG like a NOC - as many of us on here are NOC staff - if it multi-service affecting, or complex service affecting, it may be worth putting a question out to the list, but it can't be used as a bypass to standard support, whether you hate it or not. Quite frankly, if you do hate the TPG support - then churn away.
On 09/11/14 10:18, ANSA SERVERS wrote:
Client is reporting no internet connectivity at all and icmp was working
Regards,
*Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
Pty Ltd
Management Department | Small Business Hosting Sales & Services |
Aus Net Servers Australia Pty Ltd
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On 9 Nov 2014, at 10:00 am, Joseph Goldman <joe at apcs.com.au<mailto:joe at apcs.com.au>
<mailto:joe at apcs.com.au>> wrote:
Firewalled doesn't mean all communication is stopped. A lot of
networks and a lot of CPE's block ICMP ping/traceroute responses for
various reasons. This doesn't mean the service is 'offline' or
'untraceable', it just means the router isn't responding to those
specific requests.
It is possible TPG block these ICMP requests at their terminating end,
but I don't see a particular reason to do that (firewalls create extra
CPU), and, although I havent been with TPG for 5+ years as a home
user, I never recall not being able to ping my own router (I ran many
services behind it and often used ping to check it was up).
I specifically configured my router to respond to ICMP ping though.
On 09/11/14 09:20, ANSA SERVERS wrote:
So just call tpg?
I suspect i know why they have been firewalled, if they have and that
would be because of suspected spam from emailing out Christmas
newsletters to 2143 customers
Regards,
*Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
Pty Ltd
Management Department | Small Business Hosting Sales & Services |
Aus Net Servers Australia Pty Ltd
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On 9 Nov 2014, at 9:17 am, Daniel <daniel at dwatson.me<mailto:daniel at dwatson.me>
<mailto:daniel at dwatson.me>
<mailto:daniel at dwatson.me>> wrote:
TPG “generally” do not pass any communication back down the dsl line
from their LNS, thus it would more then likely stop at the LNS which
it seems to be
D
*From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of
*ANSA SERVERS
*Sent:* Sunday, 9 November 2014 9:13 AM
*To:* Noel Butler; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
<mailto:ausnog at lists.ausnog.net>
<mailto:ausnog at lists.ausnog.net>
*Subject:* Re: [AusNOG] TPG Routing Issues?
Firewalled by what?
Regards,
*Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
Pty Ltd
Management Department | Small Business Hosting Sales & Services |
Aus Net Servers Australia Pty Ltd
P 1300 933 038
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On 9 Nov 2014, at 2:23 am, Noel Butler <noel.butler at ausics.net<mailto:noel.butler at ausics.net>
<mailto:noel.butler at ausics.net>
<mailto:noel.butler at ausics.net>> wrote:
Nor can I, on TPG, that's an LNS address in last hop, so all that
says is customer is firewalled.
On 09/11/2014 00:50, ANSA SERVERS wrote:
Hi,
Just noticed that i can not seem to connect to TPG from my
connection here, USA, Europe and Sydney... Anyone else having
issues?
C:\Users\Matthew Matters>tracert 27.32.208.70
Tracing route to 27-32-208-70.static.tpgi.com.au<http://27-32-208-70.static.tpgi.com.au>
<http://27-32-208-70.static.tpgi.com.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2f27-32-208-70.static.tpgi.com.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[27.32.208.70]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms
core1-link02.vic.ausnetservers.net.au<http://core1-link02.vic.ausnetservers.net.au>
<http://core1-link02.vic.ausnetservers.net.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcore1-link02.vic.ausnetservers.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[10.16.101
.254]
2 <1 ms <1 ms <1 ms
static-103-243-239-1.vic.ausnetservers.net.au<http://static-103-243-239-1.vic.ausnetservers.net.au>
<http://static-103-243-239-1.vic.ausnetservers.net.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fstatic-103-243-239-1.vic.ausnetservers.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[1
03.243.239.1]
3 10 ms 8 ms 8 ms 172.17.0.1
4 7 ms 8 ms 7 ms
ae0-128.cr01-neer.bal.ncable.net.au<http://cr01-neer.bal.ncable.net.au>
<http://cr01-neer.bal.ncable.net.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr01-neer.bal.ncable.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[203.208.67.
130]
5 13 ms 20 ms 12 ms
xe-0-3-1-450.cr1.mel4.on.ii.net<http://cr1.mel4.on.ii.net> <http://cr1.mel4.on.ii.net>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.mel4.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[150.101.33.225]
6 52 ms 49 ms 49 ms ae1.cr1.adl2.on.ii.net<http://cr1.adl2.on.ii.net>
<http://cr1.adl2.on.ii.net>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.adl2.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[150.101.33.41]
7 50 ms 49 ms 49 ms ae2.cr1.per4.on.ii.net<http://cr1.per4.on.ii.net>
<http://cr1.per4.on.ii.net>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.per4.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[150.101.33.39]
8 52 ms 49 ms 50 ms ae0.cr1.per1.on.ii.net<http://cr1.per1.on.ii.net>
<http://cr1.per1.on.ii.net>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.per1.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[150.101.34.171]
9 51 ms 52 ms 48 ms tpgi.ix.waia.asn.au<http://tpgi.ix.waia.asn.au>
<http://tpgi.ix.waia.asn.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2ftpgi.ix.waia.asn.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[198.32.212.17]
10 71 ms 72 ms 73 ms
nme-sot-dry-agr2-te2-7.tpgi.com.au<http://nme-sot-dry-agr2-te2-7.tpgi.com.au>
<http://nme-sot-dry-agr2-te2-7.tpgi.com.au>
<http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fnme-sot-dry-agr2-te2-7.tpgi.com.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
[203.26.22.23
0]
11 73 ms 73 ms 76 ms 202.7.173.70
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
Regards,
*Matthew Matters *Managing Director / CEO of Aus Net Servers
Australia Pty Ltd
Management Department | Small Business Hosting Sales &
Services | Aus Net Servers Australia Pty Ltd
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[LinkedIn] <http://www.linkedin.com/company/aus-net-servers-australia> [Twitter] <http://www.twitter.com/ansaservers> The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
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