[AusNOG] TPG Routing Issues?
Joseph Goldman
joe at apcs.com.au
Sun Nov 9 10:26:11 EST 2014
OK - simple answer... troubleshoot normally:
- Modem Have Sync?
- Modem Have Auth?
- Try in isolation?
- Try replacement Modem?
- Call Level 1 helpdesk with results.
You need to treat AusNOG like a NOC - as many of us on here are NOC
staff - if it multi-service affecting, or complex service affecting, it
may be worth putting a question out to the list, but it can't be used as
a bypass to standard support, whether you hate it or not. Quite frankly,
if you do hate the TPG support - then churn away.
On 09/11/14 10:18, ANSA SERVERS wrote:
> Client is reporting no internet connectivity at all and icmp was working
>
> Regards,
>
> *Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
> Pty Ltd
> Management Department | Small Business Hosting Sales & Services |
> Aus Net Servers Australia Pty Ltd
>
> P 1300 933 038 <tel:1300%20933%20038> | M 0428 028 091
> <tel:0428%20028%20091> | E mmatters at ausnetservers.net.au
> <mailto:mmatters at ausnetservers.net.au>| W www.ausnetservers.net.au
> <http://www.ausnetservers.net.au/>
>
> ABN 25 162 013 194 <tel:25%20162%20013%20194> | ACN 162 013 194
> <tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting
> Solutions For Small Business Since 2007
>
>
> On 9 Nov 2014, at 10:00 am, Joseph Goldman <joe at apcs.com.au
> <mailto:joe at apcs.com.au>> wrote:
>
>> Firewalled doesn't mean all communication is stopped. A lot of
>> networks and a lot of CPE's block ICMP ping/traceroute responses for
>> various reasons. This doesn't mean the service is 'offline' or
>> 'untraceable', it just means the router isn't responding to those
>> specific requests.
>>
>> It is possible TPG block these ICMP requests at their terminating end,
>> but I don't see a particular reason to do that (firewalls create extra
>> CPU), and, although I havent been with TPG for 5+ years as a home
>> user, I never recall not being able to ping my own router (I ran many
>> services behind it and often used ping to check it was up).
>>
>> I specifically configured my router to respond to ICMP ping though.
>>
>> On 09/11/14 09:20, ANSA SERVERS wrote:
>>> So just call tpg?
>>>
>>> I suspect i know why they have been firewalled, if they have and that
>>> would be because of suspected spam from emailing out Christmas
>>> newsletters to 2143 customers
>>>
>>> Regards,
>>>
>>> *Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
>>> Pty Ltd
>>> Management Department | Small Business Hosting Sales & Services |
>>> Aus Net Servers Australia Pty Ltd
>>>
>>> P 1300 933 038 <tel:1300%20933%20038> | M 0428 028 091
>>> <tel:0428%20028%20091> | E mmatters at ausnetservers.net.au
>>> <mailto:mmatters at ausnetservers.net.au>
>>> <mailto:mmatters at ausnetservers.net.au>| W www.ausnetservers.net.au
>>> <http://www.ausnetservers.net.au>
>>> <http://www.ausnetservers.net.au/>
>>>
>>> ABN 25 162 013 194 <tel:25%20162%20013%20194> | ACN 162 013 194
>>> <tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting
>>> Solutions For Small Business Since 2007
>>>
>>>
>>> On 9 Nov 2014, at 9:17 am, Daniel <daniel at dwatson.me
>>> <mailto:daniel at dwatson.me>
>>> <mailto:daniel at dwatson.me>> wrote:
>>>
>>>> TPG “generally” do not pass any communication back down the dsl line
>>>> from their LNS, thus it would more then likely stop at the LNS which
>>>> it seems to be
>>>>
>>>> D
>>>>
>>>> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of
>>>> *ANSA SERVERS
>>>> *Sent:* Sunday, 9 November 2014 9:13 AM
>>>> *To:* Noel Butler; ausnog at lists.ausnog.net
>>>> <mailto:ausnog at lists.ausnog.net>
>>>> <mailto:ausnog at lists.ausnog.net>
>>>> *Subject:* Re: [AusNOG] TPG Routing Issues?
>>>>
>>>> Firewalled by what?
>>>>
>>>> Regards,
>>>>
>>>> *Matthew Matters *Managing Director / CEO of Aus Net Servers Australia
>>>> Pty Ltd
>>>> Management Department | Small Business Hosting Sales & Services |
>>>> Aus Net Servers Australia Pty Ltd
>>>>
>>>> P 1300 933 038
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=tel%3a1300%2520933%2520038&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> |
>>>> M 0428 028 091
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=tel%3a0428%2520028%2520091&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> |
>>>> E mmatters at ausnetservers.net.au <mailto:mmatters at ausnetservers.net.au>
>>>> <mailto:mmatters at ausnetservers.net.au>| W www.ausnetservers.net.au
>>>> <http://www.ausnetservers.net.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fwww.ausnetservers.net.au%2f&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>>
>>>> ABN 25 162 013 194
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=tel%3a25%2520162%2520013%2520194&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> |
>>>> ACN 162 013 194
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=tel%3a162%2520013%2520194&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> |
>>>> ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small
>>>> Business Since 2007
>>>>
>>>>
>>>> On 9 Nov 2014, at 2:23 am, Noel Butler <noel.butler at ausics.net
>>>> <mailto:noel.butler at ausics.net>
>>>> <mailto:noel.butler at ausics.net>> wrote:
>>>>
>>>> Nor can I, on TPG, that's an LNS address in last hop, so all that
>>>> says is customer is firewalled.
>>>>
>>>> On 09/11/2014 00:50, ANSA SERVERS wrote:
>>>>
>>>> Hi,
>>>>
>>>> Just noticed that i can not seem to connect to TPG from my
>>>> connection here, USA, Europe and Sydney... Anyone else having
>>>> issues?
>>>>
>>>> C:\Users\Matthew Matters>tracert 27.32.208.70
>>>>
>>>> Tracing route to 27-32-208-70.static.tpgi.com.au
>>>> <http://27-32-208-70.static.tpgi.com.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2f27-32-208-70.static.tpgi.com.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [27.32.208.70]
>>>>
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms
>>>> core1-link02.vic.ausnetservers.net.au
>>>> <http://core1-link02.vic.ausnetservers.net.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcore1-link02.vic.ausnetservers.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [10.16.101
>>>>
>>>> .254]
>>>>
>>>> 2 <1 ms <1 ms <1 ms
>>>> static-103-243-239-1.vic.ausnetservers.net.au
>>>> <http://static-103-243-239-1.vic.ausnetservers.net.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fstatic-103-243-239-1.vic.ausnetservers.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [1
>>>>
>>>> 03.243.239.1]
>>>>
>>>> 3 10 ms 8 ms 8 ms 172.17.0.1
>>>>
>>>> 4 7 ms 8 ms 7 ms
>>>> ae0-128.cr01-neer.bal.ncable.net.au
>>>> <http://cr01-neer.bal.ncable.net.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr01-neer.bal.ncable.net.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [203.208.67.
>>>>
>>>> 130]
>>>>
>>>> 5 13 ms 20 ms 12 ms
>>>> xe-0-3-1-450.cr1.mel4.on.ii.net <http://cr1.mel4.on.ii.net>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.mel4.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [150.101.33.225]
>>>>
>>>> 6 52 ms 49 ms 49 ms ae1.cr1.adl2.on.ii.net
>>>> <http://cr1.adl2.on.ii.net>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.adl2.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [150.101.33.41]
>>>>
>>>> 7 50 ms 49 ms 49 ms ae2.cr1.per4.on.ii.net
>>>> <http://cr1.per4.on.ii.net>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.per4.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [150.101.33.39]
>>>>
>>>> 8 52 ms 49 ms 50 ms ae0.cr1.per1.on.ii.net
>>>> <http://cr1.per1.on.ii.net>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fcr1.per1.on.ii.net&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [150.101.34.171]
>>>>
>>>> 9 51 ms 52 ms 48 ms tpgi.ix.waia.asn.au
>>>> <http://tpgi.ix.waia.asn.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2ftpgi.ix.waia.asn.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [198.32.212.17]
>>>>
>>>> 10 71 ms 72 ms 73 ms
>>>> nme-sot-dry-agr2-te2-7.tpgi.com.au
>>>> <http://nme-sot-dry-agr2-te2-7.tpgi.com.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fnme-sot-dry-agr2-te2-7.tpgi.com.au&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>> [203.26.22.23
>>>>
>>>> 0]
>>>>
>>>> 11 73 ms 73 ms 76 ms 202.7.173.70
>>>>
>>>> 12 * * * Request timed out.
>>>>
>>>> 13 * * * Request timed out.
>>>>
>>>> 14 * * * Request timed out.
>>>>
>>>> 15 * * * Request timed out.
>>>>
>>>> 16 * * * Request timed out.
>>>>
>>>> 17 * * * Request timed out.
>>>>
>>>> Regards,
>>>>
>>>> *Matthew Matters *Managing Director / CEO of Aus Net Servers
>>>> Australia Pty Ltd
>>>> Management Department | Small Business Hosting Sales &
>>>> Services | Aus Net Servers Australia Pty Ltd
>>>>
>>>> P 1300 933 038 | M 0428 028 091 | E
>>>> mmatters at ausnetservers.net.au <mailto:mmatters at ausnetservers.net.au>
>>>> <mailto:mmatters at ausnetservers.net.au>| W
>>>> www.ausnetservers.net.au <http://www.ausnetservers.net.au>
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fwww.ausnetservers.net.au%2f&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>
>>>>
>>>> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1
>>>> For Dedicated Hosting Solutions For Small Business Since 2007
>>>>
>>>> LinkedIn
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fwww.linkedin.com%2fcompany%2faus-net-servers-australia&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>Twitter
>>>> <http://t.signauxtrois.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XX4QZxvYW8r56Qn1p1Fc4W63RzZn56dvWVf472n5202?t=http%3a%2f%2fwww.twitter.com%2fansaservers&si=4827875764076544&pi=00a3a80f5fa4481aa77a3626bf3170c1>The
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>>>> other than the intended recipient is prohibited. If you
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> be corrupted in transmission. Please carefully check this e-mail (and
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