[AusNOG] Equinix Support

[Joseph Goldman]

Hi All,

  Thanks for the responses - have got it logged via the portal (after 
digging out login details), will wait to see what kind of response I get 
from that now.

Thanks,
Joe

On 03/11/14 12:42, Jared Hirst wrote:
> Yeah there is a new system that has been implemented and there is a TON
> of issues, log the Smart Hands in the ESP portal, thats the best way. OR
> contact your AM and they can sort it.
>
> On Mon, Nov 3, 2014 at 12:40 PM, Joseph Goldman <joe at apcs.com.au
> <mailto:joe at apcs.com.au>> wrote:
>
>     Hi List,
>
>       Anyone been having problems getting on to Equinix support lately?
>     Trying to get a smart-hands going in SY1 and my email hasn't even
>     got an initial response and I was on hold for ~30 mins before being
>     asked to leave a voicemail. This was over an hour ago now still no
>     call-back.
>
>       Is there something big going on others might be aware of? Or is
>     this the norm for Equinix support these days? Had no issue getting a
>     SAR done the other day so its quite frustrating waiting for smart hands.
>
>     Thanks,
>     Joe
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> --
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>
>   Jared Hirst
>
>
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