[AusNOG] Equinix Support

[Jared Hirst]

Yeah there is a new system that has been implemented and there is a TON of
issues, log the Smart Hands in the ESP portal, thats the best way. OR
contact your AM and they can sort it.

On Mon, Nov 3, 2014 at 12:40 PM, Joseph Goldman <joe at apcs.com.au> wrote:

> Hi List,
>
>  Anyone been having problems getting on to Equinix support lately? Trying
> to get a smart-hands going in SY1 and my email hasn't even got an initial
> response and I was on hold for ~30 mins before being asked to leave a
> voicemail. This was over an hour ago now still no call-back.
>
>  Is there something big going on others might be aware of? Or is this the
> norm for Equinix support these days? Had no issue getting a SAR done the
> other day so its quite frustrating waiting for smart hands.
>
> Thanks,
> Joe
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Jared HirstChief Executive Officer

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