[AusNOG] Consumer advice for disconnected services due to iBoss etc collapse

[Narelle]

Folks
the TIO, consumer orgs (eg ACCAN) and politicians are receiving a pile of
calls about these disconnections. The advice to give consumers is complex
as a) some still have dial tone/mobile (hence 000 will work) b) so many
services are involved c) a new provider may appear for one or all of their
services d)...

Basically consumers on Priority Assistance should consider getting an
interim service from someone else while all becomes clearer.

Here is the advice the TIO has issued to its clients:


*Notice to consumers affected by iBoss, AsiaPac and One Telecom
administration*

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume
of calls as a result of companies iBoss, AsiaPac and One Telecom entering
administration over the weekend. We apologise for any inconvenience caused
to any consumers who have been unable to contact us.

Customers of service providers that resold services from those companies,
including ONESenior, may have had their services disconnected.

The TIO is limited in the help it can offer consumers to resolve any
complaints at this stage. We have contacted administrators Ferrier Hodgson
to determine if any transition arrangements will be put in place to handle
these complaints or restore services.

Consumers who immediately need a working service, for example for medical
reasons or to conduct business, are recommended to arrange for an interim
service.

Where services have been disconnected, consumers’ phone numbers may have
been placed in quarantine, which means they can request but are not
guaranteed to have the number reassigned to them when they are reconnected.








-- 


Narelle Clark
narellec at gmail.com
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