[AusNOG] TPG helpdesk

[Beeson, Ayden]

Yep spot on, path of least resistance, takes all the guesswork out and it's a process that everybody can do without ringing for help, plus these days people will accept that as a perfectly reasonable thing to do, given it does genuinely fix a lot of problems :P

Thanks,
Ayden Beeson


-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Perkins
Sent: Thursday, 19 June 2014 5:09 PM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] TPG helpdesk

It's a way to get the handset to re-register on the network without having to explain to people how to disable the radio's and then re-enable them.

Matt.


On 19/06/2014 5:06 pm, Nick Edwards wrote:
> I must be ignorant, but why, would you need o turn your phone off and on again?
>   Has someone been watching too much of the IT Crowd?
>
> On 6/19/14, Alex Samad - Yieldbroker <Alex.Samad at yieldbroker.com> wrote:
>> http://www.smh.com.au/digital-life/mobiles/vodafone-optus-outages-fru
>> strate-users-20140619-zsenb.html
>>
>>
>>
>> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
>> Peter Tonoli
>> Sent: Thursday, 19 June 2014 4:00 PM
>> To: Geordie Guy
>> Cc: ausnog
>> Subject: Re: [AusNOG] TPG helpdesk
>>
>> Are TPG reselling Optus? We've had reports that Optus are currently
>> experiencing nationwide issues with their mobile network.
>>
>> Peter.
>> ________________________________
>> From: "Geordie Guy" <elomis at gmail.com<mailto:elomis at gmail.com>>
>> To: "<ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>"
>> <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
>> Sent: Thursday, 19 June, 2014 3:56:24 PM
>> Subject: [AusNOG] TPG helpdesk
>> Hi Folks,
>>
>> Is TPG currently dealing with something largish and systemic? Gave up
>> on the hold music after half an hour on the business helpdesk.
>>
>> --
>> Peter Tonoli <
>> peter at medstv.unimelb.edu.au<mailto:peter at medstv.unimelb.edu.au> >
>> +61-3-9288-2399
>> IT Manager
>> The University of Melbourne - Eastern Hill Academic Centre, St.
>> Vincent's Institute and O'Brien Institute
>>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog

--
/* Matt Perkins
         Direct 1300 137 379     Spectrum Networks Ptd. Ltd.
         Office 1300 133 299     matt at spectrum.com.au
                                 Level 6, 350 George Street Sydney 2000
         SIP 1300137379 at sip.spectrum.com.au
         PGP/GNUPG Public Key can be found at  http://pgp.mit.edu */

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