[AusNOG] Glovine Servers OFFLINE!

[Paul Julian]

This list isn’t the support forum or helpdesk for Glovine, contact them to deal with it, if you can’t get through to them what makes you think that people on this list have a back door into their business for support needs ?
 
There are enough emails going through all of our mailboxes every day without support issues for ISP’s coming through here as well.
 
I’m sorry that you are having issues but it’s not our problem, if it were a major carrier then perhaps it’s a good idea to ask here, but not a server hosting company or some other smaller provider.
 
Regards
Paul
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of ANSA SERVERS
Sent: Wednesday, 10 December 2014 3:15 PM
To: Robert Hudson; ANSA SERVERS; Daniel Watson
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Glovine Servers OFFLINE!
 
I am not going to be threatened by people into closing this thread down. I am asking for help to get my services back online that has been offline for over 12 hours now.
 
I am not interested in a fighting match, I am trying to get issues fixed
 
Regards,
 
Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  P  1300 933 038 F +61 3 4313 4409
D 0353 10 5950 |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au |  W  www.ausnetservers.net.au
ABN 25 162 013 194 | ACN 162 013 194 | #1 For Dedicated Hosting Solutions For Small Business Since 2007
 
From: Robert Hudson [mailto:hudrob at gmail.com] 
Sent: Wednesday, 10 December 2014 3:09 PM
To: ANSA SERVERS; Daniel Watson
Subject: Re: [AusNOG] Glovine Servers OFFLINE!
 
Take if offline.  We don't want nor need to hear what you two have to say to each other.
 
On 10 December 2014 at 15:07, ANSA SERVERS <info at ausnetservers.net.au> wrote:
Excuse my Daniel?
 
Would you like to see my call logs from both the office phone and my mobile I have tried to contact you several times and its gone straight to voicemail
 
Regards,
 
Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  P  1300 933 038 F +61 3 4313 4409
D 0353 10 5950 |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au |  W  www.ausnetservers.net.au
ABN 25 162 013 194 | ACN 162 013 194 | #1 For Dedicated Hosting Solutions For Small Business Since 2007
 
From: Daniel Watson [mailto:daniel at dwatson.me] 
Sent: Wednesday, 10 December 2014 3:05 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Glovine Servers OFFLINE!
 
Matthew
 
You have not even attempted to call my mobile
Stop trying to cause further issues with me on this list
 
This is a private matter and should never have been sent to this list
 
Daniel

Sent from my iPhone

On 10 Dec 2014, at 2:43 pm, ANSA SERVERS <info at ausnetservers.net.au> wrote:
Hey All,
 
I am having issues getting hold of any of at Glovine Pty Ltd in relation to most of my servers been offline since 2AM. Have lodged tickets and have no reply and clients are still offline.
 
I have no IPMI or DRAC access to the servers and I am pretty much in limbo
 
I gave notice to terminate all my services as soon as my new provider moves into ME1 but I was hoping things would keep running in the meantime.
 
Has anyone got any idea who is hosting GloVines servers (suspected SAU) and how we can get IMPI to our servers so we can get our clients back online.
 
Some servers went offline after this last night http://gyazo.com/c90c477df580ed4f301984635272c09b 
 
As writing this I have 2 servers that are responding the other 3 are not responding and time out after the border router.
 
Lodged a support ticket hours ago and have not heard anything. Tried getting in contact with the infamous Daniel Watson to get the issue resolved but his phone is switched off ( Not Surprised) 
 
Thinking Legal Action? 
 
If anyone can help it would be much appreciated. My glowing reputation with our clients is being damaged by the minute and I suspect that this is being done on purpose after I submitted a ticket last night saying I was terminating servers and moving as soon as ME1 opened.
 
P.S This is the reason why I don’t like datacentres or relying on other people.. because stuff like this happens. I thought Telstra was a joke well this takes the cake!
 
Regards,
 
Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  P  1300 933 038 F +61 3 4313 4409
D 0353 10 5950 |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au |  W  www.ausnetservers.net.au
ABN 25 162 013 194 | ACN 162 013 194 | #1 For Dedicated Hosting Solutions For Small Business Since 2007
 
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The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
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