[AusNOG] Fwd: Ten questions about metadata retention

[Narelle]

On Thu, Aug 7, 2014 at 5:32 PM, Paul Brooks <pbrooks-ausnog at layer10.com.au>
wrote:

> On 7/08/2014 3:51 PM, Skeeve Stevens wrote:
> > You are assuming a lot of things Paul... i.e. that they need any of that.
> >
> > I've just built an ISP that operates only on Flat-Rate, pre-paid plans.
> No VoIP,
> > hosted email, websites or such.  They log nothing.  They don't need to.
> >
> > There is no TIO issues related to billing of data as they are flat-rate.
> So when new customer alleges the ISP took their money, but they couldn't
> connect for a
> week to use the system? or (assumption I know, may not be applicable in
> this case)
> customer runs out of data allowance and is capped, and complains the cap
> wasn't correct?
>
>
We're seeing them check out the issue, turn logging on for a time, either
solve the problem or not, and often give the customer a  credit.

It's often cheaper to just give a credit and apologise than to dispute and
carry on.






-- 


Narelle
narellec at gmail.com
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