[AusNOG] "It's like grandfather's axe"

[Andrew Yager]

Grandfathers axe is totally why I have 8 NFF fees this week from services that stopped working in the rain that then "magically fixed themselves" or "had faulty customer equipment" that somehow just worked after a technician "did nothing" in the street.

Dispute... Dispute... Dispute...

Andrew

> On 21 Nov 2013, at 11:47 pm, Giles Pollock <glp71s at gmail.com> wrote:
> 
> Had the same issue with copper myself. Rain, line drops out, by the time they look at it the problem has dried out and they try to say it doesn't exist. I ended up deliberately calling them on one of my other good lines and piping the sound of the other line to the poor rep (not sure if their ears recovered or not) who managed to get a tech to properly diagnose and repair the poor joints.
> 
> That was hard, but try convincing Telstra that you have two separate lead-ins for the same phone line on the same property (so two literal 'first sockets'), and that one isn't working properly... They just didn't want to believe me...
> 
> 
>> On Thu, Nov 21, 2013 at 10:05 AM, Tony <td_miles at yahoo.com> wrote:
>> So here is the response I got from carrier from the ticket I logged last night:
>> 
>> 
>> Service is currently showing up for over 2 days
>> 
>> Please advise if packet loss is still occurring as service seems to be stable
>> We can leave case on hold for 24 hours for monitoring
>> Fault will need to be logged to Telstra when issue is occurring. 
>> If service is working fine currently, it may be hard for tech to know where the issue is
>> 
>> 
>> Case is on hold for 24 hours for monitoring
>> 
>> There is no packet loss right now (apart from the continual 0.4%) and so I have no recourse based on the above ?
>> 
>> I did send them the graph of packet loss, but they either didn't get it, or ignored it.
>> 
>> 
>> From: Damien Gardner Jnr <rendrag at rendrag.net>
>> To: Tony <td_miles at yahoo.com>; "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net> 
>> Sent: Thursday, 21 November 2013 6:50 AM
>> 
>> Subject: Re: [AusNOG] "It's like grandfather's axe"
>> 
>>> On 20/11/2013 7:58 PM, Tony wrote:
>>> No, I haven't reported it to the carrier for a while. I think I did at one point in the past and the result was it went to the testing team queue, sat there for 2 days until someone got around to looking at it at which point the service had righted itself and job was closed with "no fault found".
>> Now here's the interesting question..  Did the service actually 'right itself', OR did the line testing resolve the problem?  A house we lived in a few years ago, our ADSL sync would drop from 9mbps to 4-5mbps like clockwork, if we had more than three hours of continuous rain.  A call to telstra saying there was crackling on the line, and 5 minutes on hold while they ran a line test, and voila, the crackle was gone and a retrain on the modem and it'd be back up to 9mbps.
>> -- 
>> Damien Gardner Jnr
>> VK2TDG/VK2DGJ. Dip EE. GradIEAust
>> rendrag at rendrag.net -  http://www.rendrag.net/
>> --
>> We rode on the winds of the rising storm,
>>  We ran to the sounds of thunder.
>> We danced among the lightning bolts,
>>  and tore the world asunder
>> 
>> 
>> 
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