<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Grandfathers axe is totally why I have 8 NFF fees this week from services that stopped working in the rain that then "magically fixed themselves" or "had faulty customer equipment" that somehow just worked after a technician "did nothing" in the street.</div><div><br></div><div>Dispute... Dispute... Dispute...</div><div><br></div><div>Andrew</div><div><br>On 21 Nov 2013, at 11:47 pm, Giles Pollock <<a href="mailto:glp71s@gmail.com">glp71s@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">Had the same issue with copper myself. Rain, line drops out, by the time they look at it the problem has dried out and they try to say it doesn't exist. I ended up deliberately calling them on one of my other good lines and piping the sound of the other line to the poor rep (not sure if their ears recovered or not) who managed to get a tech to properly diagnose and repair the poor joints.<div>
<br></div><div>That was hard, but try convincing Telstra that you have two separate lead-ins for the same phone line on the same property (so two literal 'first sockets'), and that one isn't working properly... They just didn't want to believe me...</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Nov 21, 2013 at 10:05 AM, Tony <span dir="ltr"><<a href="mailto:td_miles@yahoo.com" target="_blank">td_miles@yahoo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div style="font-size:12pt;font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif">So here is the response I got from carrier from the ticket I logged last night:<br><br><br><pre><span>Service is currently showing up for over 2 days<br>
Please advise if packet loss is still occurring as service seems to be stable<br>We can leave case on hold for 24 hours for monitoring<br>Fault will need to be logged to Telstra when issue is occurring. <br>If service is working fine currently, it may be hard for tech to know where the issue is<br>
<br>Case is on hold for 24 hours for monitoring</span></pre><br>There is no packet loss right now (apart from the continual 0.4%) and so I have no recourse based on the above ?<br><br>I did send them the graph of packet loss, but they either didn't get it, or ignored it.<br>
<div class="hm HOEnZb"><br><div><br></div> </div><div style="font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:12pt"><div class="hm HOEnZb"> </div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">
<div class="hm HOEnZb"> </div><div dir="ltr"><div class="hm HOEnZb"> <hr size="1"> </div><font face="Arial"><div class="hm HOEnZb"> <b><span style="font-weight:bold">From:</span></b> Damien Gardner Jnr <<a href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a>><br>
<b><span style="font-weight:bold">To:</span></b> Tony <<a href="mailto:td_miles@yahoo.com" target="_blank">td_miles@yahoo.com</a>>; "<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>" <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>> <br>
<b><span style="font-weight:bold">Sent:</span></b> Thursday, 21 November 2013 6:50 AM</div><div class="im"><br> <b><span style="font-weight:bold">Subject:</span></b> Re: [AusNOG] "It's like grandfather's axe"<br>
</div></font> </div><div><div class="h5"> <div><br><div><div>
<div><div>On 20/11/2013 7:58 PM, Tony wrote:<br clear="none">
</div>
</div><blockquote type="cite"><div>
</div><div style="font-size:12pt;font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif"><div>No, I haven't reported
it to the carrier for a while. I think I did at one point in the
past and the result was it went to the testing team queue, sat
there for 2 days until someone got around to looking at it at
which point the service had righted itself and job was closed
with "no fault found".</div><br clear="none">
</div>
</blockquote>
Now here's the interesting question.. Did the service actually
'right itself', OR did the line testing resolve the problem? A
house we lived in a few years ago, our ADSL sync would drop from
9mbps to 4-5mbps like clockwork, if we had more than three hours of
continuous rain. A call to telstra saying there was crackling on
the line, and 5 minutes on hold while they ran a line test, and
voila, the crackle was gone and a retrain on the modem and it'd be
back up to 9mbps.<br clear="none">
<pre>--
Damien Gardner Jnr
VK2TDG/VK2DGJ. Dip EE. GradIEAust
<a rel="nofollow" shape="rect" href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <a rel="nofollow" shape="rect" href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a>
--
We rode on the winds of the rising storm,
We ran to the sounds of thunder.
We danced among the lightning bolts,
and tore the world asunder</pre><div>
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