[AusNOG] PIpe VIC IX

[Peter Betyounan]

It is true bout Pipe they promise us the world and say they are improving
the way the support is handled yet 6 months later customers are still
alerting their NOC, if you can call it a NOC.






Regards, *
Peter Betyounan*
Chief Technical Officer

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serversaust-logo-vector.jpg]

Phone:                  1300 788 862
Network Ops:          (02) 8115 8850
Web:                      *http://www.serversaustralia.com.au*
Office Address:    2/2 Teamster Close, Tuggerah NSW 2259
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On Thu, May 23, 2013 at 10:18 AM, Nathan Brookfield <
Nathan.Brookfield at simtronic.com.au> wrote:

>  I have not received a single message.
>
> Nathan Brookfield
> Chief Executive Officer
>
>  Simtronic Technologies Pty Ltd
> http://www.simtronic.com.au
>
> On 23/05/2013, at 10:14, "Joshua D'Alton" <joshua at railgun.com.au> wrote:
>
>  Maybe it lacks a reverse DNS entry and/or SPF, given recent thread on
> that subject. Has anyone had anything from it recently?
>
>
> On Thu, May 23, 2013 at 9:29 AM, Matthew Gordon <
> mgordon at solution-one.com.au> wrote:
>
>>  To be honest – I haven’t heard a peep from them?****
>>
>> ** **
>>
>> *From:* Peter Tiggerdine [mailto:ptiggerdine at gmail.com]
>> *Sent:* Thursday, 23 May 2013 9:24 AM
>> *To:* Nathan Brookfield
>> *Cc:* Matthew Gordon; ausnog at ausnog.net
>>
>> *Subject:* Re: [AusNOG] PIpe VIC IX****
>>
>>  ** **
>>
>> I half expect to get flamed for this but is the information regardin the
>> VIC-IX outage on BevNOG any better :P****
>>
>> On Thu, May 23, 2013 at 9:18 AM, Nathan Brookfield <
>> Nathan.Brookfield at simtronic.com.au> wrote:****
>>
>>  There RFO's have become just as bad as the support.  We were impacted
>> by an Ethernet outage on the 1st of March which took down all of there NSW
>> services  for an hour and a half and there RFO which took 3 weeks and 5
>> requests to get pretty much said "We had a problem with a router which is
>> now fixed".****
>>
>> ** **
>>
>> I wouldn't hold much hope.****
>>
>>
>> Nathan Brookfield ****
>>
>> Chief Executive Officer****
>>
>> ** **
>>
>> Simtronic Technologies Pty Ltd****
>>
>> http://www.simtronic.com.au****
>>
>>
>> On 23/05/2013, at 9:15, "Matthew Gordon" <mgordon at solution-one.com.au>
>> wrote:****
>>
>> We just flapped again. Well a little more than a flap (26 minute outage).
>> ****
>>
>>  ****
>>
>> Believe it or not, their support has left me with even less confidence
>> than yesterday.****
>>
>>  ****
>>
>> Looking forward to their post mortem.****
>>
>>  ****
>>
>> *From:* ausnog-bounces at lists.ausnog.net [
>> mailto:ausnog-bounces at lists.ausnog.net <ausnog-bounces at lists.ausnog.net>]
>> *On Behalf Of *Jared Hirst
>> *Sent:* Wednesday, 22 May 2013 10:10 PM
>> *To:* James Braunegg; ausnog at ausnog.net
>> *Subject:* Re: [AusNOG] PIpe VIC IX****
>>
>>  ****
>>
>> Looks like a lot of peers dropped off at 7:30pm, have you contacted PIPE?
>> ****
>>
>>  ****
>>
>> <image001.png>****
>>
>>  ****
>>
>> *From:* ausnog-bounces at lists.ausnog.net [mailto:
>> ausnog-bounces at lists.ausnog.net] *On Behalf Of *James Braunegg
>> *Sent:* Wednesday, May 22, 2013 9:44 PM
>> *To:* ausnog at ausnog.net
>> *Subject:* [AusNOG] PIpe VIC IX****
>>
>>  ****
>>
>> Hey guys we are seeing some funny traffic / issue on Pipe Vic IX with
>> packet loss within 55 crockford so just a heads up for anyone else seeing
>> issues starting about 10min ago.****
>>
>>  ****
>>
>> Our solution was to shut the interface down and route around the issue.**
>> **
>>
>>  ****
>>
>> Kindest Regards****
>>
>>  ****
>>
>> *James Braunegg
>> **W:*  1300 769 972  |  *M:*  0488 997 207 |  *D:*  (03) 9751 7616****
>>
>> *E:*   james.braunegg at micron21.com  |  *ABN:*  12 109 977 666
>>
>> <image002.jpg>****
>>
>>
>> This message is intended for the addressee named above. It may contain
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>> error please return the message to the sender by replying to it and then
>> delete the message from your computer.****
>>
>>  ****
>>
>> _______________________________________________****
>>
>>
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>>
>>
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>>
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