<div dir="ltr">It is true bout Pipe they promise us the world and say they are improving the way the support is handled yet 6 months later customers are still alerting their NOC, if you can call it a NOC.<div><br></div><div>
<br></div><div><br><div><br></div><div><br></div></div></div><div class="gmail_extra"><br clear="all"><div><div dir="ltr">Regards, <font color="#073763"><b><br>Peter Betyounan</b></font><br><font color="#666666" size="1">Chief Technical Officer</font><br>
<br><font color="#1f497d"><img src="cid:part1.07030902.09050008@serversaustralia.com.au" alt="Description: Description:
Description: Description:
Description:
serversaust-logo-vector.jpg" border="0" width="200" height="37"></font> <br><p style="margin-bottom:12pt"><font size="1"><font face="arial, helvetica, sans-serif"><span style="color:rgb(31,73,125)">Phone: </span><font color="#1155cc">1300 788 862 </font></font></font><font size="1"><font face="arial, helvetica, sans-serif"><br>
<span lang="EN-US" style="color:rgb(30,72,124)">Network Ops: <a value="+61243074220" style="color:rgb(17,85,204)">(02) 8115 8850</a><br></span><font color="#1f497d">Web: </font><span style="color:rgb(31,73,125)"> <u><a href="http://www.serversaustralia.com.au/" style="color:rgb(17,85,204)" target="_blank"><span style="color:rgb(0,112,192)">http://www.serversaustralia.com.au</span></a></u><br>
Office Address: 2/2 Teamster Close, Tuggerah NSW 2259</span></font><span lang="EN-US"><font color="#0b5394"><br>Notice:</font></span><span lang="EN-US" style="color:gray"> This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia</span></font></p>
</div></div>
<br><br><div class="gmail_quote">On Thu, May 23, 2013 at 10:18 AM, Nathan Brookfield <span dir="ltr"><<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>I have not received a single message.</div><div class="im">
<div><br>
Nathan Brookfield
<div>Chief Executive Officer</div>
<div><br>
</div>
<div>Simtronic Technologies Pty Ltd</div>
<div><a href="http://www.simtronic.com.au" target="_blank">http://www.simtronic.com.au</a></div>
</div>
</div><div><div class="h5"><div><br>
On 23/05/2013, at 10:14, "Joshua D'Alton" <<a href="mailto:joshua@railgun.com.au" target="_blank">joshua@railgun.com.au</a>> wrote:<br>
<br>
</div>
<div>
<div dir="ltr">Maybe it lacks a reverse DNS entry and/or SPF, given recent thread on that subject. Has anyone had anything from it recently?</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Thu, May 23, 2013 at 9:29 AM, Matthew Gordon <span dir="ltr">
<<a href="mailto:mgordon@solution-one.com.au" target="_blank">mgordon@solution-one.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">To be honest – I haven’t heard a peep from them?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Peter Tiggerdine [mailto:<a href="mailto:ptiggerdine@gmail.com" target="_blank">ptiggerdine@gmail.com</a>]
<br>
<b>Sent:</b> Thursday, 23 May 2013 9:24 AM<br>
<b>To:</b> Nathan Brookfield<br>
<b>Cc:</b> Matthew Gordon; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a></span></p>
<div>
<div><br>
<b>Subject:</b> Re: [AusNOG] PIpe VIC IX<u></u><u></u></div>
</div>
<p></p>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">I half expect to get flamed for this but is the information regardin the VIC-IX outage on BevNOG any better :P<u></u><u></u></p>
<div>
<p class="MsoNormal">On Thu, May 23, 2013 at 9:18 AM, Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<p class="MsoNormal">There RFO's have become just as bad as the support. We were impacted by an Ethernet outage on the 1st of March which took down all of there NSW services for an hour and a half and there RFO which took 3 weeks and 5 requests to get pretty
much said "We had a problem with a router which is now fixed".<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I wouldn't hold much hope.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><br>
Nathan Brookfield <u></u><u></u></p>
<div>
<p class="MsoNormal">Chief Executive Officer<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Simtronic Technologies Pty Ltd<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><a href="http://www.simtronic.com.au" target="_blank">http://www.simtronic.com.au</a><u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On 23/05/2013, at 9:15, "Matthew Gordon" <<a href="mailto:mgordon@solution-one.com.au" target="_blank">mgordon@solution-one.com.au</a>> wrote:<u></u><u></u></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#1f497d">We just flapped again. Well a little more than a flap (26 minute outage).</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Believe it or not, their support has left me with even less confidence than yesterday.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Looking forward to their post mortem.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">
ausnog-bounces@lists.ausnog.net</a> [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Jared Hirst<br>
<b>Sent:</b> Wednesday, 22 May 2013 10:10 PM<br>
<b>To:</b> James Braunegg; <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] PIpe VIC IX</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1f497d">Looks like a lot of peers dropped off at 7:30pm, have you contacted PIPE?</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1f497d"> </span><u></u><u></u></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1f497d"><image001.png></span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a> [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>James Braunegg<br>
<b>Sent:</b> Wednesday, May 22, 2013 9:44 PM<br>
<b>To:</b> <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a><br>
<b>Subject:</b> [AusNOG] PIpe VIC IX</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US">Hey guys we are seeing some funny traffic / issue on Pipe Vic IX with packet loss within 55 crockford so just a heads up for anyone else seeing issues starting about 10min ago.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US">Our solution was to shut the interface down and route around the issue.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US">Kindest Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Verdana","sans-serif";color:#1f497d">James Braunegg<br>
</span></b><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d">W:</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d">
<a href="tel:1300%20769%20972" target="_blank">1300 769 972</a> | <b>M:</b> <a href="tel:0488%20997%20207" target="_blank">
0488 997 207</a> | <b>D:</b> <a href="tel:%2803%29%209751%207616" target="_blank">
(03) 9751 7616</a></span><u></u><u></u></p>
</div>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d">E:</span></b><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d">
</span><span lang="EN-US" style="color:#1f497d"><a href="mailto:james.braunegg@micron21.com" target="_blank"><span style="font-size:8.0pt;font-family:"Verdana","sans-serif"">james.braunegg@micron21.com</span></a></span><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d">
| <b>ABN:</b> <a href="tel:12%20109%20977%20666" value="+12109977666" target="_blank">
12 109 977 666</a> <br>
<br>
<image002.jpg></span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d"><br>
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not use, copy, distribute or disclose it to anyone other than the addressee. If you have received this message in error please return the message to the sender by replying to it and then delete the message from your computer.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US"> </span><u></u><u></u></p>
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