[AusNOG] Internet Installation Fun

[James McMillan]

There’s always whingepool… I mean whirlpool.

James

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Parth Shukla
Sent: Wednesday, 10 July 2013 12:27 PM
To: Matthew Moyle-Croft
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Internet Installation Fun

Happily, if you can direct me to an appropriate forum.

Cheers,
Parth
On Wed, Jul 10, 2013 at 12:25 PM, Matthew Moyle-Croft <mmc at 1mmc.com<mailto:mmc at 1mmc.com>> wrote:
Hi
Suggest you ask on an appropriate forum.  Ausnog isn't for asking about individual user ISP issues.

MMC

On 09/07/2013, at 19:24, Parth Shukla <nog-list at pparth.net<mailto:nog-list at pparth.net>> wrote:
Hi All,

Curious on your thought on what I should in the following scenario.

I am moving into an apartment next week (it is currently empty - previous tenants broke lease to go overseas). I tried to get TPG to get me a connection at the address. After a few days I got an email, "Unfortunately we have been advised by Telstra that there is currently no cabling infrastructure at the address". Not good.

So I make a visit to the apartment, plug in a home phone, dial "1800 801 920" from the phone line and I was told "The number cannot be announced because it is private". Then after a bit of searching, dial "1832 1800 801 920". This told me the number. Jot it down.

Pick up my mobile, dial the number. The home phone rings, I talk to myself. Hurray.

I tell the phone number to TPG. There is definitely cabling! Since, the number obviously belongs to the previous owner, I tell them, I don't want it. TPG says if previous number is deactivated while they are doing setup, the application will be rejected and I will have to start all over again. I was told that I should apply for "New Service Connection at locations with inactive phone line instead of Convert an active phone service at your current location to TPG Home Phone line".

So I do that by sending an email. Next I'm told that the phone number I have given them is listed as belong to a different address ("wrong street") in the same suburb and not the address I am moving into ("sample street").

Made no sense, a bit of google maps revealed that "wrong street" is adjacent to "sample street". And the address recorded as having the phone line is a neighbouring apartment complex of the actual address where I did the test.

Since I have done the test of actually calling the number, it seems there is some kind of mix up with labelling or recording the info...

However, TPG calls me and tells me two things:
1) "The phone number you gave us, doesn't belong to you," so you will have to contact the current phone provider to cancel the line first before TPG will start the application. Current provider is assumed to be Telstra - no way to find out as previous tenants overseas.
2) Even after I cancel the line, TPG cannot guarantee they can get me service because there might not be any cabling infrastructure, the phone line in my apartment in "sample street" might be an extension of the real phone line in the apartment in "wrong street". I was told that if I went with option 1) and cancelled the line then it might cancel the "real" line in the other apartment and might disrupt my neighbour's service.

So can anyone tell me what my best option is from here? Option 2) above sounds BS to me. A phone line "extension" from one apartment block to another!? Does that make sense? Is it more likely some techy has "mislabelled"?

Can anyone recommend any provider that I can switch to easily without ending up having to pay through the nose and/or wait forever to get this issue resolved? I am happy to pay a bit more. Only reason I was going with TPG is because of unlimited quota but I'm wiling to sacrifice it if it means I actually get Internet in the next week or so and not in the next year or two =(

Regards,
Parth
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