[AusNOG] Internet Installation Fun

[Tim March]

I've just been through a similar issue following relocation to an 
address that hasn't ever had a service connected previously. My carrier 
(Internode) had to request a Telstra linesman appointment. They came on 
site and sorted it out. The cost for doing this was $299 and the lead 
time was 14 days.

Interestingly, as a side issue, the line failed due to water damage in 
the street after one week of service. We had to run the same process 
again and wait an additional 14 days for another appointment with no 
service.... GO GO GADGET COPPER!



T.

On 10/07/13 12:23 PM, Parth Shukla wrote:
> Hi All,
>
> Curious on your thought on what I should in the following scenario.
>
> I am moving into an apartment next week (it is currently empty -
> previous tenants broke lease to go overseas). I tried to get TPG to get
> me a connection at the address. After a few days I got an email,
> "Unfortunately we have been advised by Telstra that there is currently
> no cabling infrastructure at the address". Not good.
>
> So I make a visit to the apartment, plug in a home phone, dial "1800 801
> 920" from the phone line and I was told "The number cannot be announced
> because it is private". Then after a bit of searching, dial "1832 1800
> 801 920". This told me the number. Jot it down.
>
> Pick up my mobile, dial the number. The home phone rings, I talk to
> myself. Hurray.
>
> I tell the phone number to TPG. There is definitely cabling! Since, the
> number obviously belongs to the previous owner, I tell them, I don't
> want it. TPG says if previous number is deactivated while they are doing
> setup, the application will be rejected and I will have to start all
> over again. I was told that I should apply for "New Service Connection
> at locations with inactive phone line instead of Convert an active phone
> service at your current location to TPG Home Phone line".
>
> So I do that by sending an email. Next I'm told that the phone number I
> have given them is listed as belong to a different address ("wrong
> street") in the same suburb and not the address I am moving into
> ("sample street").
>
> Made no sense, a bit of google maps revealed that "wrong street" is
> adjacent to "sample street". And the address recorded as having the
> phone line is a neighbouring apartment complex of the actual address
> where I did the test.
>
> Since I have done the test of actually calling the number, it seems
> there is some kind of mix up with labelling or recording the info...
>
> However, TPG calls me and tells me two things:
> 1) "The phone number you gave us, doesn't belong to you," so you will
> have to contact the current phone provider to cancel the line first
> before TPG will start the application. Current provider is assumed to be
> Telstra - no way to find out as previous tenants overseas.
> 2) Even after I cancel the line, TPG cannot guarantee they can get me
> service because there might not be any cabling infrastructure, the phone
> line in my apartment in "sample street" might be an extension of the
> real phone line in the apartment in "wrong street". I was told that if I
> went with option 1) and cancelled the line then it might cancel the
> "real" line in the other apartment and might disrupt my neighbour's service.
>
> So can anyone tell me what my best option is from here? Option 2) above
> sounds BS to me. A phone line "extension" from one apartment block to
> another!? Does that make sense? Is it more likely some techy has
> "mislabelled"?
>
> Can anyone recommend any provider that I can switch to easily without
> ending up having to pay through the nose and/or wait forever to get this
> issue resolved? I am happy to pay a bit more. Only reason I was going
> with TPG is because of unlimited quota but I'm wiling to sacrifice it if
> it means I actually get Internet in the next week or so and not in the
> next year or two =(
>
> Regards,
> Parth
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>