[AusNOG] Asset Management Software recommendations

[Chris Hurley]

We¹ve used a combination of Web Help Desk ( www.webhelpdesk.com )and N-ables
monitoring/assest tracking. Both will cover hardware/software/location ­
building/room etc

Happy with both though I don¹t think they draw pictures of racks.


On 22/01/13 3:34 PM, "Matthew VK3EVL" <hitman at itglowz.com> wrote:

> Manage engine servicedesk is pretty good.
> Also does ticketing if you want to use that part (we don't use that part)
> 
> On 22/01/2013, at 14:28, Darren Moss <Darren.Moss at em3.com.au> wrote:
> 
>> Hi Noggers,
>>  
>> We¹ve purchased a hosting company and they have an old asset management
>> system which won¹t integrate with *anything*.
>>  
>> Our current system is in-house developed but I¹d like to stop writing
>> software and find a good vendor / software product that can do the job.
>>  
>> Can anyone recommend a decent asset management system ?
>>  
>> Main requirements areŠ
>>  
>> 1.       Track server, switch, router, appliance, telephony assets (country
>> -> DC -> rack -> RU position)
>> 
>> 2.       Software licenses (yeah a bit unusual but our current in-house
>> system does this)
>> 
>> 3.       Spares (disks, RAM, interface cards, PSUs, WICs, etc)
>> 
>> 4.       Can be accessed by multiple staff from multiple locations at the
>> same time (browser based preferable, will suffer RDP if we have to).
>> 
>>  
>> Our current system (browser based) also draws pretty pictures of racks and
>> equipment in block type diagrams which is good for staff who allocate rack
>> space without having to visit datacentres.
>>  
>> Happy to hear thoughts from fellow noggers. Paid / OS is fine, not fussed so
>> long as the software presents well and can be backed up without dramas.
>>  
>> Many thanks.
>>  
>>  
>> Darren.
>>  
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> 
> 
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