[AusNOG] Vodafone NOC

[Joshua D'Alton]

solid post here. next CTO for voda?

sent from android
On Feb 20, 2013 9:11 AM, "Don Gould" <don at bowenvale.co.nz> wrote:

>
>
> On 19/02/2013 6:23 p.m., Tim March wrote:
>
>> Is it just me that thinks asking for NOC contacts on list instantly pegs
>> you as either being a p!ss-ant little customer with no contract or an
>> un-skilled punter just looking for someone to whinge at? ... I didn't
>> think so.
>>
>
> No, it's a reflection that the front line support by the provider is
> lacking to the point where it's annoying otherwise busy technical people
> who have got sick of just calling the help desk to be passed from one
> person to another who have no clue and won't take ownership of the problem
> to close it down before it hits a list like this.
>
> In my view, if you're from the offending provider then you need to be
> having a chat with your customer service team and explaining that the tech
> lists are yet again being used as an over flow for their poor service.
>
> If you're not from the provider then we need to give our contacts at said
> provider a little reminder that they need to keep their Level 1 help desks
> focused on closing down technical issues before they hit our tech op lists.
>
> It's all well and good to say "If you don't have an ASN you don't belong
> here..." but where should our customers go if they can't get support from
> our help desks?
>
> Would this guy even be here whinging if he was able to get the support he
> needs from the Level 1 Help Desk as he should?
>
> With direct respect to whois data, you can't get useful contract
> information from whois for Australia any more.
>
> # whois vodafone.com.au
> Domain Name:                     vodafone.com.au
> Last Modified:                   26-May-2011 11:54:38 UTC
> Registrar ID:                    Explorer
> Registrar Name:                  Explorer
> Status:                          ok
>
> Registrant:                      Vodafone Group PLC
> Eligibility Type:                Trademark Owner
> Eligibility Name:                VODAFONE
> Eligibility ID:                  TM 1104633
>
> Registrant Contact ID:           C6148087-EX
> Registrant Contact Name:         Ravi Mohindra
> Registrant Contact Email:        Visit whois.ausregistry.com.au for Web
> based WhoIs
>
> Tech Contact ID:                 C2948219-EX
> Tech Contact Name:               Ben Anderson
> Tech Contact Email:              Visit whois.ausregistry.com.au for Web
> based WhoIs
>
> Go to the whois.ausregistry.com.au
>
> Tech Contact ID C2948219-EX
> Tech Contact Name       Ben Anderson
> Tech Contact Email      corporate-services at netnames.**com<corporate-services at netnames.com>
>
> There is no phone number there to make an instant contact for help.
>
> Compare that to the record for my domain name...
>
> technical_contact_name: Think Design Print
> technical_contact_address1: 31 Acheson Avenue
> technical_contact_address2: Mairehau
> technical_contact_city: Christchurch
> technical_contact_country: NZ (NEW ZEALAND)
> technical_contact_phone: +64 3 3487235
> technical_contact_fax: +64 4 4722027
> technical_contact_email: don at thinkdesignprint.co.nz
>
>
> A phone, fax and email contact.
>
> From an operational point of view, it seems that the whois data for
> Australia is some what broken.
>
> My advise to the OP is to find a new provider as the current one clearly
> isn't interested in being contacted to resolve technical issues.
>
> With respect to the industry, this is the second issue of this sort I've
> seen pop up on AuNOG in as many days.
>
> Beer
>
> D
>
>
>
>
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