<p>solid post here. next CTO for voda?</p>
<p>sent from android</p>
<div class="gmail_quote">On Feb 20, 2013 9:11 AM, "Don Gould" <<a href="mailto:don@bowenvale.co.nz">don@bowenvale.co.nz</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
<br>
On 19/02/2013 6:23 p.m., Tim March wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Is it just me that thinks asking for NOC contacts on list instantly pegs<br>
you as either being a p!ss-ant little customer with no contract or an<br>
un-skilled punter just looking for someone to whinge at? ... I didn't<br>
think so.<br>
</blockquote>
<br>
No, it's a reflection that the front line support by the provider is lacking to the point where it's annoying otherwise busy technical people who have got sick of just calling the help desk to be passed from one person to another who have no clue and won't take ownership of the problem to close it down before it hits a list like this.<br>
<br>
In my view, if you're from the offending provider then you need to be having a chat with your customer service team and explaining that the tech lists are yet again being used as an over flow for their poor service.<br>
<br>
If you're not from the provider then we need to give our contacts at said provider a little reminder that they need to keep their Level 1 help desks focused on closing down technical issues before they hit our tech op lists.<br>
<br>
It's all well and good to say "If you don't have an ASN you don't belong here..." but where should our customers go if they can't get support from our help desks?<br>
<br>
Would this guy even be here whinging if he was able to get the support he needs from the Level 1 Help Desk as he should?<br>
<br>
With direct respect to whois data, you can't get useful contract information from whois for Australia any more.<br>
<br>
# whois <a href="http://vodafone.com.au" target="_blank">vodafone.com.au</a><br>
Domain Name: <a href="http://vodafone.com.au" target="_blank">vodafone.com.au</a><br>
Last Modified: 26-May-2011 11:54:38 UTC<br>
Registrar ID: Explorer<br>
Registrar Name: Explorer<br>
Status: ok<br>
<br>
Registrant: Vodafone Group PLC<br>
Eligibility Type: Trademark Owner<br>
Eligibility Name: VODAFONE<br>
Eligibility ID: TM 1104633<br>
<br>
Registrant Contact ID: C6148087-EX<br>
Registrant Contact Name: Ravi Mohindra<br>
Registrant Contact Email: Visit <a href="http://whois.ausregistry.com.au" target="_blank">whois.ausregistry.com.au</a> for Web based WhoIs<br>
<br>
Tech Contact ID: C2948219-EX<br>
Tech Contact Name: Ben Anderson<br>
Tech Contact Email: Visit <a href="http://whois.ausregistry.com.au" target="_blank">whois.ausregistry.com.au</a> for Web based WhoIs<br>
<br>
Go to the <a href="http://whois.ausregistry.com.au" target="_blank">whois.ausregistry.com.au</a><br>
<br>
Tech Contact ID C2948219-EX<br>
Tech Contact Name Ben Anderson<br>
Tech Contact Email <a href="mailto:corporate-services@netnames.com" target="_blank">corporate-services@netnames.<u></u>com</a><br>
<br>
There is no phone number there to make an instant contact for help.<br>
<br>
Compare that to the record for my domain name...<br>
<br>
technical_contact_name: Think Design Print<br>
technical_contact_address1: 31 Acheson Avenue<br>
technical_contact_address2: Mairehau<br>
technical_contact_city: Christchurch<br>
technical_contact_country: NZ (NEW ZEALAND)<br>
technical_contact_phone: <a href="tel:%2B64%203%203487235" value="+6433487235" target="_blank">+64 3 3487235</a><br>
technical_contact_fax: <a href="tel:%2B64%204%204722027" value="+6444722027" target="_blank">+64 4 4722027</a><br>
technical_contact_email: <a href="mailto:don@thinkdesignprint.co.nz" target="_blank">don@thinkdesignprint.co.nz</a><br>
<br>
<br>
A phone, fax and email contact.<br>
<br>
>From an operational point of view, it seems that the whois data for Australia is some what broken.<br>
<br>
My advise to the OP is to find a new provider as the current one clearly isn't interested in being contacted to resolve technical issues.<br>
<br>
With respect to the industry, this is the second issue of this sort I've seen pop up on AuNOG in as many days.<br>
<br>
Beer<br>
<br>
D<br>
<br>
<br>
<br>
<br>
______________________________<u></u>_________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/<u></u>mailman/listinfo/ausnog</a><br>
</blockquote></div>