[AusNOG] Telstra contact for mobile proxy

[Chris Ricks]

Already several steps ahead of you.

The issue is specifically the combination of Telstra's insistance on
placing a transparent proxy between their mobile users and the web *and*
Telstra's insistance on ignoring TTLs.

No other mobile network we've tested (both Optus and Vodafone, as well
as a few MVNOs) or fixed network (consumer and business grade
connections from about 15 carriers) have an issue - the problem is
squarely within Telstra's network.

Speaking to the various Telstra support numbers is completely useless,
given no one answering the phone seems to have even a basic grasp of
what DNS is.

On 18/02/2013 11:17 PM, Paul Brooks wrote:
> Symptom of CGN in the mobile network? Is your site attempting to make
> a connection back to the originating mobile device? (not really trying
> to revive the recent thread, but...)
>
> Chris - In parallel with working with the carrier, if you pop a SIM
> from a different mobile network into the mobile device, does it still
> experience the problem?
> There's probably a fair bit of isolation and troubleshooting you could
> do to work out if the issue is actually within the mobile network,
> while you try to raise someone with a clue in the network provider.
>
> P.
>
>
> On 18/02/2013 5:58 PM, Joseph Goldman wrote:
>> Hi Chris,
>>
>> I would imagine your best point of contact would be Telstra helpdesk
>> for mobile Internet.
>>
>> Thanks,
>> Jod
>>
>> Chris Ricks <chris.ricks at securepay.com.au> wrote:
>>
>>     Hi all,
>>
>>     Some of our customers are reporting seeing Proxy Errors when attempting
>>     to access some of our sites via a Telstra mobile device. Can anyone
>>     suggest where (if anywhere) we can go to get this looked at (the sites
>>     in question are definitely up).
>>
>>     - Chris
>>     ------------------------------------------------------------------------
>>
>>     AusNOG mailing list
>>     AusNOG at lists.ausnog.net
>>     http://lists.ausnog.net/mailman/listinfo/ausnog
>>
>>
>> -- 
>> Sent from my Android phone with K-9 Mail. Please excuse my brevity.
>>
>>
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>
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