[AusNOG] LGA11 - Hurricane Update

[Peter Adkins]

There's an interesting thread developing on the Outages mailing list around
facilities running on EPG and experiencing issues due to flooding, etc.
Well worth the read.

https://puck.nether.net/pipermail/outages/2012-October/004674.html

I do feel slightly guilty reading through considering it's a nice 33C
outside here...

- Peter

On Tue, Oct 30, 2012 at 3:51 PM, Gaurab Raj Upadhaya <gaurab at lahai.com>wrote:

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> 111 8th Ave is also reporting issues, which is one of the biggest Colo
> buildings in NY. gonna be a nasty cleanup.
>
> http://www.businessinsider.com/battery-park-flooding-2012-10
> doesn't look pretty.
>
> - -gaurab
>
>
> On 10/30/12 5:03 AM, Joshua D'Alton wrote:
> >
> >
> > Hurricane Update: LGA11
> >
> > Dear Customer,
> >
> > **EMERGENCY NOTIFICATION**
> >
> > Please be advised that Internap's LGA11 facility is experiencing
> > significant flooding in the sub-basement of the 75 Broad Street
> > building as a result of Hurricane Sandy. The flooding has
> > submerged and destroyed the site's diesel pumps and is preventing
> > fuel from being pumped to the generators on the mezzanine level.
> > The available fuel reserves on the mezzanine level are estimated to
> > support customer loads for approximately 5-7 hours. Once this fuel
> > supply has been exhausted the generator will no longer be able to
> > sustain operation and critical customer power loads will be lost.
> > We urge all Internap customers to take necessary remote action, if
> > shutting down equipment in a more graceful fashion is possible
> > before the outage occurs.
> >
> > The building itself is being evacuated and no remote hands support
> > will be available to assist in any equipment shutdown. Life safety
> > is our number one priority and we are making plans to completely
> > exit the facility. No customer access to the building is possible
> > at this time either. Due to the evacuation, Internap will not be
> > able to provide any exact updates on when the fuel will be
> > exhausted and critical customers loads lost, but as noted, we
> > believe it will take place in approximately 5-7 hours from now.
> >
> > Agile customers are advised to begin shutting down their servers
> > immediately.  For our Pro-managed customers, the customer support
> > team will begin shutting down your servers gracefully at 12:30am
> > EST to avoid damage to your equipment.  For our cloud customers, we
> > will also being shutting down the infrastructure at this time.
> >
> > Internap will continue to work hard to assess the situation and
> > our recovery plans, and will communicate those plans as soon as
> > possible. Thank you for your patience and understanding during this
> > crisis. Information related to Hurricane Sandy can be found here:
> > http://www.nhc.noaa.gov
> > <
> https://webmail.internap.com/owa/redir.aspx?C=5757d5025ee846908fe314e966d8dc07&URL=http%3a%2f%2fwww.nhc.noaa.gov
> >
> >
> >
> >
> Please email agile-support at internap.com
> > <mailto:agile-support at internap.com> with any questions or issues
> > regarding this matter.
> >
> >
> > Best Regards, Matt Price Director, Hosting Operations and Support
> > E: mattp at internap.com <mailto:mattp at internap.com> P: 408.501.6285
> > <tel:408.501.6285>
> >
> >
> >
> >
> >
> > _______________________________________________ AusNOG mailing list
> >  AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> >
>
>
> - --
>
> http://www.gaurab.org.np/
>
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