[AusNOG] Google mail contact?

[Aaron Foote]

First step would be to make sure your mail server IP Address is not blacklisted
http://www.spamhaus.org/



-----Original Message-----
From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Damien Gardner Jnr
Sent: Tuesday, 27 November 2012 2:45 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Google mail contact?

Hi Folks,

This is a long shot, but does anyone have a contact for a mail admin within google? We have a hosting client who is seeing > 60% of their emails to google-hosted customers simply vanish.  Our server logs showed them being received by the google mailservers, but they never arrive in the customers inboxes.  No sign of them in junk mail either.  The customers talking to Google support usually results in a 'have the senders talk to their mail admins, they must have a problem', which really isn't very helpful, since the customers are already handing off our mail logs showing acceptance by the google servers..  And our staff going through Google help (not really any more than a big newsgroup? 
Meh) generally results in a fairly useless 'have your customers check their junkmail folder'.

The big issue for our client is that their site is a rather large directory type site where their customers are paying $20-30 per email for the enquiries, and google are 'eating' ~1000 emails/month - you can see their problem!  Given this particular client is also spending > $1m/year on google adwords, I'm sure there's a way to open a useful dialog with Google - I just don't know where to start!

Cheers,

DG
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