[AusNOG] Google mail contact?

[Damien Gardner Jnr]

Hi Folks,

This is a long shot, but does anyone have a contact for a mail admin 
within google? We have a hosting client who is seeing > 60% of their 
emails to google-hosted customers simply vanish.  Our server logs showed 
them being received by the google mailservers, but they never arrive in 
the customers inboxes.  No sign of them in junk mail either.  The 
customers talking to Google support usually results in a 'have the 
senders talk to their mail admins, they must have a problem', which 
really isn't very helpful, since the customers are already handing off 
our mail logs showing acceptance by the google servers..  And our staff 
going through Google help (not really any more than a big newsgroup? 
Meh) generally results in a fairly useless 'have your customers check 
their junkmail folder'.

The big issue for our client is that their site is a rather large 
directory type site where their customers are paying $20-30 per email 
for the enquiries, and google are 'eating' ~1000 emails/month - you can 
see their problem!  Given this particular client is also spending > 
$1m/year on google adwords, I'm sure there's a way to open a useful 
dialog with Google - I just don't know where to start!

Cheers,

DG