On 26/11/12 11:27 AM, Terry Sweetser (SkyMesh CTO) wrote: > I'll go with (belatedly) with HQ time. > > Try training call centre staff to read UTC back to client's localtime -- > and that's when your management will gladly start to embrace the HQT > specification. If you don't have a smart phone that can do that for you then you're doing it wrong. Mark.