[AusNOG] Vocus vs. Pipe - Was: Vocus peering traffic missing from PIPE-IX?

[Sean K. Finn]

Hi James.

As a customer of multiple affected services I would like to publicly reinforce that the Vocus team did an exceptional job at migrating our services from one port to another.

Your team bent over backwards to make this a smooth transition for us, so much so that we were able to cut private and public IP services across to the new infrastructure without losing connectivity, through establishing new BGP peering sessions on the new links, changing metrics, And gracefully decommissioning the affected demarcation.

Exceptionally well handled at all levels.

Very special thank you to Damien and Trent in the NOC, Luke who was on site, and to Alex West for having the forethought and insight many months before to over provision extra fibre to our racks around the place.

Sean.


On 08/11/2012, at 3:53 PM, "James Spenceley" <james at vocus.com.au> wrote:

> Hi All,
> 
> We are probably at the point that some level of clarification would help.
> 
> Due to contractual reasons we were required to vacate all of our racks in the PIPE facilities and also turn off a number of misc services (such as some remaining fibre tails and peering). For clarity TPG/PIPE was entirely entitled to take the course of action they did.
> 
> This involved Vocus moving a not-so-insignificant number of customers' services and kit in a very short window of time. That move was completed successfully yesterday and the last live pieces of equipment in PIPE DCs were turned down last night (including all peering).  Not all of our peering services were terminated, but given that we expected they would be, we have planned for it and shut them down ahead of time.
> 
> Vocus is still openly peering at the WAIA exchange points (WAIX, VIC-IX, QLD-IX) and also at Equinix in Sydney (where we have upgraded our port to handle the increased bandwidth).  Our full routes are still available at those points and a huge number of locations privately, if the volume justifies the port/cross connect/admin costs.
> 
> I'd like to thank all of our affected customers (a lot whom are on this list) for their patience and assistance. I know this has caused you additional cost and distraction, so the positive attitude and support you've (literally) all shown is greatly appreciated.  Also I'd like to thank our IP and Fibre teams who managed the migrations - they are simply the best and most dedicated guys I know and worked incredibly hard to minimise any customer inconvenience.
> 
> A number of people have suggested that this might escalate. It won't. There is no "war". TPG/PIPE still have racks in Vocus data centres and we won't be changing that. I've expressed this to PIPE and those who have voiced concerns and now it is on public record. 
> 
> Both PIPE and Vocus will continue working in a professional manor for the delivery of Fibre/Telco services to each other's facilities. Pipe exercised their contractual rights, it caused us a lot of difficultly but that's life its now in the past. Since then there have been no instances of anything deliberately negative. 
> 
> Cheers, 
> 
> --
> James
> 
> (speaking privately to ausnog, not to any wider audience)
> 
> @Nathan Brookfield, on your delay getting cross connects, I don't believe that is down to a conspiracy or any issues between PIPE and Vocus. Please talk to your co-lo provider about getting the cross connect escalated (I'm sure after your post it now has some attention). If there is anything we can do to help, drop me a line.
> 
> 
> On 08/11/2012, at 12:55 PM, Noel Butler wrote:
> 
>> On Thu, 2012-11-08 at 12:32 +1100, Skeeve Stevens wrote: 
>>> 
>>> It is like the days when AAPT through Pipe out of their DC's.... now Pipe, under the new ownership seems to be doing the same thing.  The company that rose to success largely because of who ran it and how they operated, no longer seems to consider what people think of them, which is sad, because it is (or was) a good network asset.
>>> 
>> 
>> So you are claiming now something the rest of us don't know, that is that PIPE instigated this, or are you (as I suspect) just wildly waving your arms pointing in a direction of your least liked characters? 
>> You're an intelligent man Skeeve, If you did know the truth, I doubt you would be foolish enough to even imply it in public, so lets stop with the blame game because unless one of the entities directly involved press release it, no-one will really know, and as it's nobody else's business I wouldn't hold your breath waiting for one <face-wink.png>  and since I'm only a bush lawyer (like almost everyone else around here), I'd say one party wont without the agreement of the other fearing legal ramifications.
>> 
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