[AusNOG] Nextgen Engineer - Perth

[Shaun Ewing]

On 28/03/2012, at 3:09 PM, Brad Gould wrote:

> Ring them if you must.  But if I were you, I'd call SMC and ask to escalate the fault to their manager in the first instance, then I'd be calling your account manager if pain persists.

Indeed.

Also bear in mind that any SLA that might be applicable generally won't be if you bypass the official channels.

-Shaun
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