[AusNOG] Desperately Seeking Engin

[Smith, Mark]

You're don't seem to be recognising who is asking (i.e. network operators, not end-users/end-customers), and those requests will be both service effecting for many customers, and will (or should be) last resort requests after official channels have been attempted to be used.

If the OP expected out of hours support for their VoIP service, they should have bought a service with out of hours support.

________________________________
From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Daniel McConville
Sent: Monday, 26 March 2012 12:54 PM
To: jay at miscreant.org
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Desperately Seeking Engin

I'm a little confused by this reply. How many times a week do we see "Hi all, does someone have a Telstra/Optus/AAPT/Uecomm NOC contact pls!"

Wouldn't all of these fall into the same category? The only difference I see here is the OP has rationalized WHY he needed the number rather than simple asking for it with no explanation.

On Mon, Mar 26, 2012 at 11:16 AM, <jay at miscreant.org<mailto:jay at miscreant.org>> wrote:
Quoting Noel Butler <noel.butler at ausics.net<mailto:noel.butler at ausics.net>>:

The list server emails out every month the charter, it is not a on-list
post so will never appear in archives.

http://www.ausnog.net/index.php?option=com_content&view=article&id=75&Itemid=72

It's actually on the main website front page if you happen to have
ignored every one its sent you.

This list is not to be used for end-user support.


It does? The last one I received was 01/06/2011.


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