[AusNOG] Telstra manipulating DNS to block botnets

[James Hodgkinson]

What about protecting one customer from another?

Incredibly oblique example: If the guy next doors' bin was smelly and the
council could spray some deodoriser stuff into it for negligible cost
(which I've seen a few councils do)  then I'd be happier than if they said
"not my problem, they can stink out the street if they want!" :)

Similarly, if the ISP is stopping infection vectors - since this is what
we're talking about, not blocking inappropriate content based on government
choice - I'd be OK with that as long as it was managed carefully. Obviously
the "managed carefully" part is a problem, since I'm sure it'd be a
gargantuan task to keep something like that accurate and not cause false
positives.

James


-----Original Message-----
> From: ausnog-bounces at lists.ausnog.net [mailto:
> ausnog-bounces at lists.ausnog.net] On Behalf Of Rod Veith
> Sent: Friday, 15 June 2012 2:49 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra manipulating DNS to block botnets
>
> I don't like the idea of protecting customers from themselves. We are not
> a nanny state and I don't want to live in one. People have to learn to take
> responsibility for their own actions. We are all supposed to be adults or
> adults supervising kids access. If people are too lazy to protect
> themselves that is their problem. Too many times I've heard courts be
> lenient because people say "I didn't know that could happen, I didn't
> understand what I was doing, I was too drunk/drugged when I hit him that
> hard, but I was only looking at my phone when I stepped in front of the car
> etc etc" and courts actually lend some weight to their excuses.
>
> It seems that some in our industry want to extend the reasoning "people
> have to be protected from themselves" to the internet. I clearly and
> unequivocally reject this. If people expect they have rights, they need to
> also accept the responsibilities that come with the rights.
>
> I believe we and the Government have a duty to inform people of the risks
> when connecting to the internet and how people can minimise risk, but not
> to control what they access or what they do or don't do to protect
> themselves.
>
> I can understand network operators taking action to protect the integrity
> and uptime of their networks but that action must only be for that reason.
> It must not be to protect customers from the customers own
> actions/inactions.
>
> My 4 cents.
>
> Rod
>
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net
> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Paul Brooks
> Sent: Friday, 15 June 2012 2:01 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra manipulating DNS to block botnets
>
> On 15/06/2012 12:56 PM, Martin - StudioCoast wrote:
> >
> >
> > My view is there are numerous options available to an ISP to deal with
> > these sorts of issues without putting a sledgehammer to net neutrality.
> >
> > Contacting the customer for example....
>
> Would be nice if contacting the customer was easy, but its not.
> Apparently only around 1 customer in 7 reads their ISP-provided email
> address, and most don't read a monthly invoice because of automatic direct
> debit.
> Plus we've taught them to ignore calls from call centres claiming 'Hi, I'm
> from (large
> ISP) and I'm here to help you, we've detected that your machine is
> infected with a virus, let me step you through the steps to clean it" while
> occasionally the call gets reported to the ACCC ScamWatch site.
>
> Apart from sending a tech around to knock on the customer's door,
> contacting the customer isn't always easy or automatable.
>
> P.
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