[AusNOG] Telstra manipulating DNS to block botnets

[Daniel Kingshott]

Wow, you should move here to america 

Sent from my iPhone

On Jun 14, 2012, at 9:49 PM, "Rod Veith" <rod at rb.net.au> wrote:

> I don't like the idea of protecting customers from themselves. We are not a
> nanny state and I don't want to live in one. People have to learn to take
> responsibility for their own actions. We are all supposed to be adults or
> adults supervising kids access. If people are too lazy to protect themselves
> that is their problem. Too many times I've heard courts be lenient because
> people say "I didn't know that could happen, I didn't understand what I was
> doing, I was too drunk/drugged when I hit him that hard, but I was only
> looking at my phone when I stepped in front of the car etc etc" and courts
> actually lend some weight to their excuses.  
> 
> It seems that some in our industry want to extend the reasoning "people have
> to be protected from themselves" to the internet. I clearly and
> unequivocally reject this. If people expect they have rights, they need to
> also accept the responsibilities that come with the rights.
> 
> I believe we and the Government have a duty to inform people of the risks
> when connecting to the internet and how people can minimise risk, but not to
> control what they access or what they do or don't do to protect themselves.
> 
> I can understand network operators taking action to protect the integrity
> and uptime of their networks but that action must only be for that reason.
> It must not be to protect customers from the customers own
> actions/inactions.
> 
> My 4 cents.
> 
> Rod
> 
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net
> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Paul Brooks
> Sent: Friday, 15 June 2012 2:01 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra manipulating DNS to block botnets
> 
> On 15/06/2012 12:56 PM, Martin - StudioCoast wrote:
>> 
>> 
>> My view is there are numerous options available to an ISP to deal with 
>> these sorts of issues without putting a sledgehammer to net neutrality.
>> 
>> Contacting the customer for example....
> 
> Would be nice if contacting the customer was easy, but its not.
> Apparently only around 1 customer in 7 reads their ISP-provided email
> address, and most don't read a monthly invoice because of automatic direct
> debit.
> Plus we've taught them to ignore calls from call centres claiming 'Hi, I'm
> from (large
> ISP) and I'm here to help you, we've detected that your machine is infected
> with a virus, let me step you through the steps to clean it" while
> occasionally the call gets reported to the ACCC ScamWatch site.
> 
> Apart from sending a tech around to knock on the customer's door, contacting
> the customer isn't always easy or automatable.
> 
> P.
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