[AusNOG] AAPT Ethernet outage

[Chris Hurley]

People only realise the cost once an incident occurs. The bean counters just
weave their magic and say..... "It's been good X months, cost of redundant
Y, cost of no service $0, all is good". They just don't realise that many
many business now rely on the "Net" being up.

As an aside how many have noticed in particularly small business that it's
the accountant that is the 'defacto" IT expert. When many accounts don't
know squat about IT?

The extra factor that very few have considered in the "rush" to the cloud is
the fact no Net = no accounts/billing/stock. Yep it's "great" MYOB are
offering "cloud" solutions for their accounting program - but no
connectivity = no service = no work.


On 5/07/12 9:29 AM, "Brad Henshaw" <brad.henshaw at qcn.com.au> wrote:

> Thomas Jackson wrote:
> 
>> The probability of an outage is 100% ... The only difference is how
> long the outage lasts.
> 
> I must remember to put that into our contracts and product
> descriptions...  "outage probability: 100%"
> 
>> Usually takes a major outage before many businesses see the value of
> redundancy.
> 
> Sadly this is true. It doesn't matter how big the business is, the
> mentality of "well we've had this
> non-redundant service for 12 months and it hasn't failed so far, so
> we're safe" is always prevalent
> somewhere in the organisation. This is compounded by the fact that
> certain large incumbents set
> their sales staff on senior management and convince them of the
> possibility of fully-redundant
> services to remote sites for reasonably low additional cost... the kind
> of fully-redundant services
> that share a single conduit for tens of kilometres in very high risk
> areas. (ones prone to backhoe fade)
> 
> Dealing with small business is in our/my past, so thankfully we don't
> /usually/ have to put up with the "but my
> home Internet connection in the city is 20Mbps and I only pay $50/mo,
> why should this 10Mbps CIR service
> to the middle of nowhere cost me fifty times that?" argument. The next
> sentence as the phone is covered
> usually goes "Cynthia, don't forget to pay the $4000 booking fee for the
> staff party on Friday."
> 
> Regards,
> Brad
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