[AusNOG] [SPAM] Re: Is CCTV a Necessity in a Data Centre?

Sun Dec 2 12:38:08 EST 2012

<http://www.intervolve.com.au/>

Hi Matt,

Thanks for your feedback, if you have the time, I'd really appreciate if you could provide your responses to the initial questions. I would like to review the industry belief, whilst I have my own experiences and beliefs, my own feelings are insufficient to solely use in my case study and thus it is necessary for me to consider the broad industry responses and beliefs.

Rather than just taking the queries to my direct colleagues (who may be inclined to think the way I do, given that birds of a feather flock together), I'm being thorough and taking onboard the comments from the complete industry.

Regarding logo, this is just an email signature, we started off as a design agency so aesthetic design is important to us. I've removed our logo for you on this response.

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve

Support Phone   1300 664 574 / +61 8 8260 4237
Sales Phone     1300 664 574
Accounts Phone  +61 8 8260 4237
Office Fax      +61 8 8260 4312

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________________________________
From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Perkins
Sent: Sunday, 2 December 2012 11:51 AM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] [SPAM] Re: Is CCTV a Necessity in a Data Centre?

Skeeve,
 I saw a system once that took stills out of the rack when a reed on the door was triggered. So simply taking a record of people who opened the door so it could be perhaps more innocent. Im not sure a camera looking out of the rack would be that useful and sure people may be upset about there privacy. We have a no camera/photo in our center policy for customers and our CCTV monitors the general floor and ingress and egress points. It would be only scrutinized in the event of some sort of security breach any way. To the broader  issue of cctv. Well it's so cheap who would not put it in. Compared to the other facility costs.  UPS/GEN Fire etc etc.

It's a strange question Chris could you give us some background to why ask? You cant help but notice a big logo at the start of your email....

2/12/12 11:59 AM, Skeeve Stevens wrote:
Chris,

I think CCTV is important... but you have to ask a more Micro questions... where?

Ingress/Egress, definitely.  Every rack? I don't think so.  As long as you can verify who went in and out, and where they went... i.e. which room, then you are fine.

No one wants to be constantly watched as they do their job, and let's be honest here... video of an engineer sitting on the floor typing on a laptop, or inside a rack playing with things, isn't exactly going to give you much information about what they are doing, and anything it does, is unlikely to be in context.

I've seen people even have cameras in their rack looking out... never sure what that was for.  I used to have one in a rack opposite where I used to regularly work in Global Switch, so I just stuck a bit of paper over it.  No idea whose it was, but they didn't have a right to film me doing my work.  It is also illegal since they don't have a sign saying they are doing it, and I am sure they don't have a covert surveillance warrant.

Reference: http://www.legislation.nsw.gov.au/fullhtml/inforce/act+47+2005+FIRST+0+N

When it comes to DC's, I am not sure what defines a workplace however... and surveillance when people have cameras inside their racks looking out, may be illegal.

Essentially, if you can't trust the DC's security, you probably shouldn't be using that DC.

Who went where, most importantly, when, is all you need.

...Skeeve

Skeeve Stevens, CEO - eintellego Pty Ltd
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On Sun, Dec 2, 2012 at 11:18 AM, Chris Macko <cmacko at intervolve.com.au<mailto:cmacko at intervolve.com.au>> wrote:

Hi All,

I'm performing a small case study and would really appreciate if you're able to provide your feedback in relation to the following questions regarding CCTV within a data centre;

a) Is CCTV (recording) a necessity within a data centre?
b) Would you feel it's appropriate if a data centre provider didn't have CCTV as part of their service provision and soly relied on physical access logs for physical security auditting?
c) Would you state that CCTV is simply implied as a standard inclusion when it comes to the provision of data centre services?

My personal experience is that CCTV is necessary within data centre services in order to investigate potential physical security breaches in events where physical access logs don't provide the necessary information being investigated. I also feel that a data centre without CCTV would be akin to a human without oxygen, in that both co-exist and are co-dependent.

I would however really appreciate your thoughts and feedback. Thank you!

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve

Support Phone   1300 664 574 / +61 8 8260 4237
Sales Phone     1300 664 574
Accounts Phone  +61 8 8260 4237
Office Fax      +61 8 8260 4312

Sales Email     sales at intervolve.com.au<mailto:sales at intervolve.com.au>
Support Email   support at intervolve.com.au<mailto:support at intervolve.com.au>
Accounts Email  accounts at intervolve.com.au <mailto:accounts at intervolve.com.au>

Website www.intervolve.com.au<http://www.intervolve.com.au/>

This email contains information that is confidential to the intended recipient. It may also contain information, which is subject to legal privilege. If you are not the intended recipient, you must not use, pass on or copy this message. We also ask that you notify the sender by email or telephone and destroy the original message. Thank you.

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