[AusNOG] Bigpond blacklisted again

[Jeffrey Sims]

Hi Burt,

Sadly you aren't off the mark, I've had issues with my personal cable
service experiencing massive amounts of packet loss and they shrug and go
"We'll look into it", 3 days later a tech turns up and finds nothing wrong,
I end up being whacked $129 for "no fault found" and I end up back where I
started, poorer than before.

The same applies for most Telstra issues, I deal with them for many of the
clients I support and their IP Solutions Team are often pretty good but you
get a few bad eggs in every group who go "Well I won't proactively
investigate until you've power cycled our NTU". So you know, when it comes
to Telstra, you have to take everything as a grain of salt and investigate
to the demarcation point most times before they'll even listen and go "oh
yeah it *might* be us".

We'll see how this ticket goes.

Jeff

On Mon, Aug 6, 2012 at 5:36 PM, Burt Mascareigne <
burt at prioritycomputer.com.au> wrote:

>  I’m very curious.  ****
>
> ** **
>
> Is this the Norm, asking BigPond to “care”,  my experience is,  “We just
> Don’t Care”.  I find it fascinating to read this here.****
>
> ** **
>
> Telstra are using some company csi.cloudmark.com who find time to block
> people who are not on SORBS or anything else,  we have had a few clients
> being banned by cloudmark,  who BigPond use to stop inbound spam.  ****
>
> ** **
>
> Is it me? Or do BigPond (Telstra by extension) just don’t care,  it’s your
> problem, not ours, kind of mentality.  I have spoken to BigPond, E-Mailed
> them etc,  I just get told to “white list” the specific IPs. 61.xx etc
> Not, we’ll fix it,  it’s YOU fix our problem. ****
>
> ** **
>
> Anyway,  if I am off the mark do let me know,  it could just be my exp.
> And not the norm. ****
>
> ** **
>
>    Burt Mascareigne
> Technician
> Mob: 0414 450 962
>
> Your Needs, Our Priority
>
> *From:* ausnog-bounces at lists.ausnog.net [mailto:
> ausnog-bounces at lists.ausnog.net] *On Behalf Of *Jeffrey Sims
> *Sent:* Monday, 6 August 2012 4:57 PM
> *To:* Kevin Wakefield
> *Cc:* ausnog at ausnog.net
> *Subject:* Re: [AusNOG] Bigpond blacklisted again****
>
> ** **
>
> Hi All,****
>
> ** **
>
> I have assisted Kevin with this, so hopefully we won't ebomb the poor chap
> :)****
>
> ** **
>
> For reference:  *#120806-023622*  has been opened to deal with this issue.
> ****
>
> ** **
>
> Jeff****
>
> On Mon, Aug 6, 2012 at 4:30 PM, Kevin Wakefield <kevin8441 at gmail.com>
> wrote:****
>
> Hi
>
> I have a customer that is with bigpond and noticed that bigpond's mail
> server has been blacklisted on ipaddress 61.9.168.149, 61.9.168.146 and
> 61.9.168.143 through sorbs, cbl and backscatterer
>
> can someone from telstra or bigpond please email me off list to get this
> resolved.
>
> Regards,
>
> Kevin
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog****
>
> ** **
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120806/127ea489/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: priority-computer-solutions_logo_04
Type: image/png
Size: 1026 bytes
Desc: not available
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120806/127ea489/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: priority-computer-solutions_logo_01
Type: image/png
Size: 387 bytes
Desc: not available
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120806/127ea489/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: priority-computer-solutions_logo_03
Type: image/png
Size: 553 bytes
Desc: not available
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120806/127ea489/attachment-0002.png>