[AusNOG] Any Akamai Contacts or some advice on dealing with them?

[Tony]

I have previously logged a ticket with ccare at akamai.com and after following the responses up with a few front line people finally got some responses from technically knowledgeable people in Australia. Just keep following up your ticket and try and get it "escalated" if you're not getting the appropriate response. It took me about a MONTH to get onto someone who knew what he was talking about.

Not the response you were looking for I know, but just keep pushing.


regards,
Tony.



________________________________
From: Ryan Crouch <ryan at apexn.com.au>
To: ausnog at ausnog.net
Sent: Thursday, 22 September 2011 9:03 AM
Subject: [AusNOG] Any Akamai Contacts or some advice on dealing with them?


Morning Ausnog,
 
I am curious if there are any Akamai staff around that can help me with how their system is handing out cluster selection. I know its via DNS etc, but I have had the primary source cluster change on me 3 times this year alone and it's starting to get a little bit annoying. I have once or twice before logged tickets with their NOC only to have the query lost in the void.
 
Has anyone had any joy speaking with Akamai in locking down which clusters they use/poll or at least selecting one that they will primarily return DNS results for? I realise the system is 'smart' and is handing out sources close to our network but the result is not ideal.
 
Thanks in advance,
 
-Ryan
 
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