[AusNOG] Any Akamai Contacts or some advice on dealing with them?

[Ramsay, Paul]

Hi Ryan

 

I have dealt with their NOC at this email address, not sure whether it
is the same as the one you have been dealing with
nocc-shift at akamai.com

 

Good Luck!

Paul

 

From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Ryan Crouch
Sent: Thursday, 22 September 2011 9:04 AM
To: ausnog at ausnog.net
Subject: [AusNOG] Any Akamai Contacts or some advice on dealing with
them?

 

Morning Ausnog,

 

I am curious if there are any Akamai staff around that can help me with
how their system is handing out cluster selection. I know its via DNS
etc, but I have had the primary source cluster change on me 3 times this
year alone and it's starting to get a little bit annoying. I have once
or twice before logged tickets with their NOC only to have the query
lost in the void.

 

Has anyone had any joy speaking with Akamai in locking down which
clusters they use/poll or at least selecting one that they will
primarily return DNS results for? I realise the system is 'smart' and is
handing out sources close to our network but the result is not ideal.

 

Thanks in advance,

 

-Ryan

 


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