[AusNOG] Suspected routing issue at TPG

[Jared Hirst]

Yup which is what we did.

Kindest Regards,
Jared Hirst

Servers Australia Pty Ltd

Phone: 02 4307 4200
Fax: 02 4307 4201
Web: http://www.serversaustralia.com.au

On 01/09/2011, at 11:50 AM, Mark Tees <marktees at gmail.com> wrote:

> In theory though you could route the traffic via another upstream during the issue window right?
>
> On 1/09/11 11:45 AM, Noel Butler wrote:
>> On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:
>>> I'm not the one that raised it on the list am I?
>>>
>>> It's a critical issue as its affecting our entire IP transit, this is
>>> not just one dsl or efm here, so 2 hours before they can look at an IP
>>> transit issue is a reason to jump up and down don't you think?
>>>
>>
>> I thought I saw two hours to estimated service restore, try doing better
>> with Telstra, 3 hours is what they often quote,
>> but again, what does ringing them and hassling them expect to
>> accomplish, they obviously know there is a problem, this is one of my
>> pet hates, people without service keep ringing, thinking that a
>> mysterious Jedi force will go "puff" and it all gets fixed faster, it
>> actually takes longer because of the constant interruptions. I would
>> have thought every person on this list understood this as they
>> themselves likely have been in the same situation (a screw up on your
>> end, with important customers without service) at some stage of the
>> game, patience is what it is all about.
>>
>>
>>
>>
>>
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>
> --
> Mark L. Tees
> 0410 979 960
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