[AusNOG] Suspected routing issue at TPG

[Mark Tees]

In theory though you could route the traffic via another upstream during 
the issue window right?

On 1/09/11 11:45 AM, Noel Butler wrote:
> On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:
>> I'm not the one that raised it on the list am I?
>>
>> It's a critical issue as its affecting our entire IP transit, this is
>> not just one dsl or efm here, so 2 hours before they can look at an IP
>> transit issue is a reason to jump up and down don't you think?
>>
>
> I thought I saw two hours to estimated service restore, try doing better
> with Telstra, 3 hours is what they often quote,
> but again, what does ringing them and hassling them expect to
> accomplish, they obviously know there is a problem, this is one of my
> pet hates, people without service keep ringing, thinking that a
> mysterious Jedi force will go "puff" and it all gets fixed faster, it
> actually takes longer because of the constant interruptions. I would
> have thought every person on this list understood this as they
> themselves likely have been in the same situation (a screw up on your
> end, with important customers without service) at some stage of the
> game, patience is what it is all about.
>
>
>
>
>
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-- 
Mark L. Tees
0410 979 960