[AusNOG] Any Westnet NOC operator's onlist?Having aroutingissueto one of your DSL customers...

Tue Oct 4 15:13:35 EST 2011

While an engineer was re-routing traffic around Hurricane Electric inconsistent route advertisements to Vocus and other peers & transit suppliers ran afoul of network protection rules within the Vocus network. 

Vocus would have seen traffic that was entering their network destined for iiNet which was to egress via a peering interface, which normally would indicate something dodgy. (Transit theft over an IX.. not uncommon unfortunately)

A permanent solution has been devised to ensure Vocus always have "trusted" routes back to the iiNet network, even in case of issues with the circuit in question today. This will be rolled out soon to prevent recurrence.

I hope this addresses your concerns.

Regards
Gavin Tweedie
Senior Network Engineer 
Design and Deployment

Level 1, 502 Hay Street, Subiaco 6008
ph: 08 6263 3854 fax: 08 9221 8898
email: gtweedie at staff.iinet.net.au

-----Original Message-----
From: Chris Macko [mailto:cmacko at intervolve.com.au] 
Sent: Tuesday, 4 October 2011 10:14 AM
To: Gavin Tweedie; 'Gary Buckmaster'; 'Keiran Holloway'
Cc: ausnog at lists.ausnog.net
Subject: RE: [AusNOG] Any Westnet NOC operator's onlist?Having aroutingissueto one of your DSL customers...

Hi Gavin,

Clients report all fine, however are also asking how long these service
disruptions are anticipated to occur? 

I can understand HE.NET is experiencing problems internationally, why does
this blackhole traffic in Australia on these occasions? 

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve 

Support Phone	 1300 664 574 / +61 8 8260 4237	
Sales Phone	 +61 3 9646 2060	
Accounts Phone	 +61 8 8260 4237	
Office Fax	 +61 8 8260 4312	

Sales Email	 sales at intervolve.com.au	
Support Email	 support at intervolve.com.au	
Accounts Email	 accounts at intervolve.com.au 	

Website	 www.intervolve.com.au	

This email contains information that is confidential to the intended
recipient. It may also contain information, which is subject to legal
privilege. If you are not the intended recipient, you must not use, pass on
or copy this message. We also ask that you notify the sender by email or
telephone and destroy the original message. Thank you.	

-----Original Message-----
From: Gavin Tweedie [mailto:gtweedie at staff.iinet.net.au] 
Sent: Tuesday, 4 October 2011 12:05 PM
To: Gary Buckmaster; 'Keiran Holloway'; Chris Macko
Cc: ausnog at lists.ausnog.net
Subject: RE: [AusNOG] Any Westnet NOC operator's onlist?Having
aroutingissueto one of your DSL customers...

Gary/Chris/Kiernan,

The routing issue should now be resolved, can you confirm if this is looking
better for you?

Gavin

-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Gavin Tweedie
Sent: Tuesday, 4 October 2011 9:05 AM
To: cmacko at intervolve.com.au; 'Keiran Holloway'; ausnog at lists.ausnog.net
Cc: 'Intervolve Support Team'
Subject: Re: [AusNOG] Any Westnet NOC operator's onlist?Having aroutingissue
to one of your DSL customers...

Ticket number to use with our NOC for this is 1747003. Currently being
investigated with priority.

Gavin

-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Chris Macko
Sent: Tuesday, 4 October 2011 8:51 AM
To: 'Keiran Holloway'; ausnog at lists.ausnog.net
Cc: 'Intervolve Support Team'
Subject: Re: [AusNOG] Any Westnet NOC operator's onlist?Having aroutingissue
to one of your DSL customers...

A further email follow up received from Iinet NOC;

"Please be advised our upstream provider is experiencing issues, we are in
the process of performing routing changes."

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve 

Support Phone	 1300 664 574 / +61 8 8260 4237	
Sales Phone	 +61 3 9646 2060	
Accounts Phone	 +61 8 8260 4237	
Office Fax	 +61 8 8260 4312	

Sales Email	 sales at intervolve.com.au	
Support Email	 support at intervolve.com.au	
Accounts Email	 accounts at intervolve.com.au 	

Website	 www.intervolve.com.au	

This email contains information that is confidential to the intended
recipient. It may also contain information, which is subject to legal
privilege. If you are not the intended recipient, you must not use, pass on
or copy this message. We also ask that you notify the sender by email or
telephone and destroy the original message. Thank you.	

-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Chris Macko
Sent: Tuesday, 4 October 2011 11:18 AM
To: 'Keiran Holloway'; ausnog at lists.ausnog.net
Cc: 'Intervolve Support Team'
Subject: Re: [AusNOG] Any Westnet NOC operator's onlist?Having aroutingissue
to one of your DSL customers...

Hi Guys,

After talking to Iinet support staff, all that has been reported back to us
at this stage is known issue. Reference #114498182. 

No other information provided from their support team at this stage. 

Kind Regards,

Chris Macko
Managing Director
Interhost Pacific Pty Ltd t/a Intervolve 

Support Phone	 1300 664 574 / +61 8 8260 4237	
Sales Phone	 +61 3 9646 2060	
Accounts Phone	 +61 8 8260 4237	
Office Fax	 +61 8 8260 4312	

Sales Email	 sales at intervolve.com.au	
Support Email	 support at intervolve.com.au	
Accounts Email	 accounts at intervolve.com.au 	

Website	 www.intervolve.com.au	

This email contains information that is confidential to the intended
recipient. It may also contain information, which is subject to legal
privilege. If you are not the intended recipient, you must not use, pass on
or copy this message. We also ask that you notify the sender by email or
telephone and destroy the original message. Thank you.	

-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Keiran Holloway
Sent: Tuesday, 4 October 2011 10:40 AM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Any Westnet NOC operator's onlist? Having
aroutingissue to one of your DSL customers...

> We're seeing the same occurrence from Iinet clients today to Sydney 
> services. We're simply getting blackholed on the other end of your 
> Pipe connection;

We're seeing the same at the moment.

Regards,
Keiran Holloway

-- 

Keiran Holloway
Chief Executive Officer

A view into the Anchor Engineroom   : http://anchor.com.au/blog/
Solving your problems 24x7 : http://anchor.com.au/wiki/

Anchor Systems Pty Ltd - Hosting Heavyweights Level 1, 230 Clarence ST
Sydney, NSW http://www.anchor.com.au - support at anchor.com.au
Phone: 1300 883 979 - Fax: 02 8296 5199
_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog

_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog

_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog
_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog