[AusNOG] Adelaide support

[Andrew Yager]

Hi,

We are looking for someone to do a remote hands install in Melbourne.

A customer has an ADSL service purchased from us which they cannot bring up. Our LAC shows the service is online, but no data flow. The service has been faulted with Telstra Wholesale who have sent an engineer who has verified both data flow and connectivity on site.

We cannot ping the CPE on the site, but believe that the CPE may have WAN pings disabled. We won't rule out a cabling issue, etc on site - so someone with a cabling license would be useful here.

Offlist offers of help are greatly appreciated.

Thanks,
ANdrew

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Andrew Yager, Managing Director   (MACS Snr CP BCompSc MCP MCE)
Real World Technology Solutions Pty Ltd  - IT people you can trust
ph: 1300 798 718 or (02) 9037 0500
fax: (02) 9037 0591 mob: 0405 152 568
http://www.rwts.com.au/