[AusNOG] Cessnock Exchange

[Kai]

I've had the same problem on Broome exchange.
Very disappointing that in this day and age Telstra are still actively engaging other people's customers like this.

This might sound like a really stipud question but I wonder if Telstra has different backhaul or any other seperate gear for BigPond and other Retailers?

Telstra's still 51% government owned I think? I wonder if Bevan Slattery, Simon Hackett and co have any tips or tricks about how we can deal with this and or who to talk to and stop Telstra doing it. Speaking to your local MLA apparently has no effect.

Buying back all the Telstra shares comes to mind but that means we've effectively paid for it twice...

----- Original Message -----
From: "Matthew" <matt at xembler.org>
To: "Keith Anderson" <keitha at apcs.com.au>
Cc: "ausnog at ausnog.net List" <ausnog at ausnog.net>
Sent: Tuesday, 15 November, 2011 2:51:38 PM GMT +10:00 Brisbane
Subject: Re: [AusNOG] Cessnock Exchange



I've recently had the same issue with the Helensvale exhange. You're not alone on this annoyance. 


Sent from my iPhone. 

On 15/11/2011, at 13:33, Keith Anderson < keitha at apcs.com.au > wrote: 




Hi All, 

We have 6 customers hanging off Cessnock Exchange, all with ADSL speed problems. 


Telstra came back with DSLAM congestion and it couldn't or wouldn't be fixed. 
Telstra currently have no plans to upgrade this DSLAM 


One customer went to the local member and to cut a long story short - 
ended up with the Telstra Retail lady suggesting a migration to ADSL2+ 
with BigPond to overcome the problem. 


So just to recap: 


To fix my customers problem, I have to take my customer off Telstra Wholesale network and let my customer connect direct with Telstra Retail and my customer that is now not my customer will be fixed. 


I don't understand why it makes Telstra feel good to screw over its Wholesale customers. 









Thanks Keith 


Keith Anderson 
Managing Director | APCS / WIP 
Australia Power Control Systems 
Wholesale Internet Provider 

Coffs Harbour Media Centre 
2 Peterson Road, 
Coffs Harbour NSW 2450 




T: 1300 3000 56 | F: 1300-765-427 



E: keitha at apcs.com.au 









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