[AusNOG] Pipe peering issue - Equinix

[Jared Hirst]

Yeah I can tell, I've usually never had an issue, but the lights were
out for a while last night before I got it resolved.

It appears they also do not monitor these things, as last time it went
for 6 hours before we called and they fixed it...

Kindest Regards,
Jared Hirst

Servers Australia Pty Ltd

Phone: 02 4307 4200
Fax: 02 4307 4201
Web: http://www.serversaustralia.com.au

On 13/11/2011, at 5:47 AM, Nathan Brookfield
<nathan.brookfield at serversaustralia.com.au> wrote:

> Jared;
>
> PIPE's NOC has slowly started to become less accessible over the last 3 months.
>
> Usually If there one on Staff call taker is on the phone you will get pushed to the messaging service both during and after hours.
>
> PIPE used to have an industry leading NOC but sadly it looks like TPG are slowly ruining the PIPE reputation one way or another.
>
> When you can actually get there staff on the phone, the support is usually amazing!
>
> In regards to this PIPE Peering issue, I believe this is the fifth time in 6 months and is Equinix Impacting only.
>
> From the outage notifications I've been seeing DODO was at least impacted but the graphs make it look a LOT more wide spread.
>
> Kindest Regards,
> Nathan Brookfield
>
> On 13/11/2011, at 3:30, Jared Hirst <jared.hirst at serversaustralia.com.au> wrote:
>
>> Guys,
>>
>> Just as an FYI there appears to be some form of broadcast storm on the
>> pipe peering fabric in Equinix Sydney, looks to be affecting a few
>> people and filling links from the looks of their online graphs.
>>
>> We have had to shut our pipe peering down until they resolve it, which
>> is my next question... Do pipe have a 24/7 NOC still? I called over 30
>> minutes ago and went to a messaging service but have not had a call
>> back, have also created a ticket with no response.
>>
>> So if anyone is wondering why their pipe link is full, this is why.
>> Appears to be happening every few weeks in Equinix lately.
>>
>> Kindest Regards,
>> Jared Hirst
>>
>> Servers Australia Pty Ltd
>>
>> Phone: 02 4307 4200
>> Fax: 02 4307 4201
>> Web: http://www.serversaustralia.com.au
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