[AusNOG] Favor - A Cisco IOS for a SUP720-3BXL

[Daniel Hooper]

I've been in similar situations before where hardware has arrived before the smartnet agreement has been sighted and things are bad, usually one telephone call to the sales rep / account manager get it's resolved, surprised it had to go this far to be asking on a public mailing list for support from the community, makes you want to jump vendor.



-Dan

________________________________
From: ausnog-bounces at lists.ausnog.net [ausnog-bounces at lists.ausnog.net] on behalf of Skeeve Stevens [Skeeve at eintellego.net]
Sent: 18 May 2011 18:14
To: Skeeve Stevens; AusNOG
Subject: Re: [AusNOG] Favor - A Cisco IOS for a SUP720-3BXL

Wow, the response was quick, and I thank everyone who offered, and the person who uploaded it for me.

This community rocks.


...Skeeve



--

Skeeve Stevens, CEO - eintellego Pty Ltd - The Networking Specialists

skeeve at eintellego.net ; www.eintellego.net

Phone: 1300 753 383 ; Fax: (+612) 8572 9954

Cell +61 (0)414 753 383 ; skype://skeeve

facebook.com/eintellego or eintellego at facebook.com

twitter.com/networkceoau ; www.linkedin.com/in/skeeve

PO Box 7726, Baulkham Hills, NSW 1755 Australia


--

eintellego - The Experts that the Experts call

- Juniper - HP Networking - Cisco - Brocade - Arista - Allied Telesis

On 18/05/11 7:33 PM, "Skeeve Stevens" <Skeeve at eintellego.net<mailto:Skeeve at eintellego.net>> wrote:

Hey guys,

I know this might seem odd, perhaps even inappropriate… but I have a customer who has purchased two SUP720-3BXL's and is planning to install them this weekend.

They also purchased SmartNet for the devices, but the supplier is saying it is 4-6 weeks to activate the agreement… which can be typical from Cisco.

So I guess I'm asking two things.  1) Trust me that the customer has purchased the SmartNet (I could provide invoices if I need to) and 2) if you have these devices, and under SmartNet, if you could get me a copy of the IOS files – which I believe are:

s72033-ipservicesk9_wan-mz.122-33.SXJ.bin

I would be most appreciative if anyone was able to help.

If anyone is massively offended by this request… I'm sorry, it wasn't designed to offend… just trying to deal with a situation of the slow sales cycle.

Thanks.


...Skeeve



--

Skeeve Stevens, CEO - eintellego Pty Ltd - The Networking Specialists

skeeve at eintellego.net<mailto:skeeve at eintellego.net> ; www.eintellego.net

Phone: 1300 753 383 ; Fax: (+612) 8572 9954

Cell +61 (0)414 753 383 ; skype://skeeve<https://mail.team.emerge.net.au/owa/UrlBlockedError.aspx>

facebook.com/eintellego or eintellego at facebook.com<mailto:eintellego at facebook.com>

twitter.com/networkceoau ; www.linkedin.com/in/skeeve

PO Box 7726, Baulkham Hills, NSW 1755 Australia


--

eintellego - The Experts that the Experts call

- Juniper - HP Networking - Cisco - Brocade - Arista - Allied Telesis

_______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20110518/01073cd7/attachment.html>