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<p>I've been in similar situations before where hardware has arrived before the smartnet<a></a> agreement has been sighted and things are bad, usually one telephone call to the sales rep / account manager get it's resolved, surprised<a></a> it had to go this
far to be asking on a public mailing list for support from the community, makes you want to jump vendor.</p>
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<p>-Dan</p>
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<div style="DIRECTION: ltr" id="divRpF964095"><font color="#000000" size="2" face="Tahoma"><b>From:</b> ausnog-bounces@lists.ausnog.net [ausnog-bounces@lists.ausnog.net] on behalf of Skeeve Stevens [Skeeve@eintellego.net]<br>
<b>Sent:</b> 18 May 2011 18:14<br>
<b>To:</b> Skeeve Stevens; AusNOG<br>
<b>Subject:</b> Re: [AusNOG] Favor - A Cisco IOS for a SUP720-3BXL<br>
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<div>Wow, the response was quick, and I thank everyone who offered, and the person who uploaded it for me.</div>
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<div>This community rocks.</div>
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<p style="MARGIN: 0px; FONT: 14px Calibri; COLOR: rgb(32,73,125)">...Skeeve</p>
<p style="MARGIN: 0px; FONT: 14px Calibri; COLOR: rgb(6,32,96)"> </p>
<p style="MARGIN: 0px; FONT: 13px Calibri">--</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Skeeve Stevens, CEO - eintellego Pty Ltd - The Networking Specialists</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">skeeve@eintellego.net ; www.eintellego.net</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Phone: 1300 753 383 ; Fax: (+612) 8572 9954</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Cell +61 (0)414 753 383 ; skype://skeeve</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">facebook.com/eintellego or eintellego@facebook.com</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">twitter.com/networkceoau ; www.linkedin.com/in/skeeve</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">PO Box 7726, Baulkham Hills, NSW 1755 Australia</p>
<p style="MARGIN: 0px; MIN-HEIGHT: 15px; FONT: 13px Calibri"><br>
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<p style="MARGIN: 0px; FONT: 13px Calibri">--</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">eintellego - The Experts that the Experts call</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">- Juniper - HP Networking - Cisco - Brocade - Arista - Allied Telesis</p>
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<div>On 18/05/11 7:33 PM, "Skeeve Stevens" <<a href="mailto:Skeeve@eintellego.net" target="_blank">Skeeve@eintellego.net</a>> wrote:</div>
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<div>Hey guys,</div>
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<div>I know this might seem odd, perhaps even inappropriate… but I have a customer who has purchased two SUP720-3BXL's and is planning to install them this weekend.</div>
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<div>They also purchased SmartNet for the devices, but the supplier is saying it is 4-6 weeks to activate the agreement… which can be typical from Cisco.</div>
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<div>So I guess I'm asking two things. 1) Trust me that the customer has purchased the SmartNet (I could provide invoices if I need to) and 2) if you have these devices, and under SmartNet, if you could get me a copy of the IOS files – which I believe are:</div>
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<div><span style="FONT-FAMILY: Consolas; FONT-SIZE: medium" class="Apple-style-span">s72033-ipservicesk9_wan-mz.122-33.SXJ.bin</span></div>
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<div><font class="Apple-style-span" face="Consolas"><span style="FONT-SIZE: medium" class="Apple-style-span"><span style="FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 14px" class="Apple-style-span">I would be most appreciative if anyone was able to help.</span></span></font></div>
<div><font class="Apple-style-span" face="Consolas"><span style="FONT-SIZE: medium" class="Apple-style-span"><span style="FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 14px" class="Apple-style-span"><br>
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<div><font class="Apple-style-span" face="Consolas"><span style="FONT-SIZE: medium" class="Apple-style-span"><span style="FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 14px" class="Apple-style-span">If anyone is massively offended by this request… I'm sorry,
it wasn't designed to offend… just trying to deal with a situation of the slow sales cycle.</span></span></font></div>
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<div><font class="Apple-style-span" face="Consolas"><span style="FONT-SIZE: medium" class="Apple-style-span"><span style="FONT-FAMILY: Calibri,sans-serif; FONT-SIZE: 14px" class="Apple-style-span">Thanks.</span></span></font></div>
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<p style="MARGIN: 0px; FONT: 14px Calibri; COLOR: rgb(32,73,125)">...Skeeve</p>
<p style="MARGIN: 0px; FONT: 14px Calibri; COLOR: rgb(6,32,96)"> </p>
<p style="MARGIN: 0px; FONT: 13px Calibri">--</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Skeeve Stevens, CEO - eintellego Pty Ltd - The Networking Specialists</p>
<p style="MARGIN: 0px; FONT: 13px Calibri"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> ; www.eintellego.net</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Phone: 1300 753 383 ; Fax: (+612) 8572 9954</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">Cell +61 (0)414 753 383 ; <a href="https://mail.team.emerge.net.au/owa/UrlBlockedError.aspx" target="_blank">skype://skeeve</a></p>
<p style="MARGIN: 0px; FONT: 13px Calibri">facebook.com/eintellego or <a href="mailto:eintellego@facebook.com" target="_blank">
eintellego@facebook.com</a></p>
<p style="MARGIN: 0px; FONT: 13px Calibri">twitter.com/networkceoau ; www.linkedin.com/in/skeeve</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">PO Box 7726, Baulkham Hills, NSW 1755 Australia</p>
<p style="MARGIN: 0px; MIN-HEIGHT: 15px; FONT: 13px Calibri"><br>
</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">--</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">eintellego - The Experts that the Experts call</p>
<p style="MARGIN: 0px; FONT: 13px Calibri">- Juniper - HP Networking - Cisco - Brocade - Arista - Allied Telesis</p>
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