[AusNOG] Windows Virus people [slightly OT]

Grant Moritz grant at valkyrieit.net.au
Sat Aug 13 05:47:23 EST 2011

If it's an Australian number you could get the voice provider to get a CCAS
trace done on it.

You won't be told the carrier but Telstra or the re-seller VSP will forward
along a complaint for annoying calls to their provider, better than nothing.

On Fri, Aug 12, 2011 at 3:55 PM, Rod <rod at rb.net.au> wrote:

> I just refuse to give my details when cold called by anyone.
> I tell them (generally Telstra)  they called me and if they want to
> continue
> talking they can talk without me giving my details or they can hang up.
> They've said I can call them back and I again refuse unless they tell me
> the
> nature of the call. I'm tired of companies treating us like sheep and no
> longer tolerate it.
> Maybe I'm also getting old and cantankerous but I figure that's their
> problem, not mine!
> Rod
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net
> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of David Walker
> Sent: Friday, 12 August 2011 4:03 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Windows Virus people [slightly OT]
> On 12/08/2011, James Williamson <lists at jimiw.net> wrote:
> > You might want to try ACMA's list of allocated numbers -
> > http://web.acma.gov.au/numb/openAccess/inquiry/viewAllocationSearch.do
> The full database looks to be Australian only.
> I don't know much about VOIP but if it's an overseas call that's the end of
> that right?
> On 12/08/2011, Andrew Yager <andrew at rwts.com.au> wrote:
> > Just had an interesting call from Microsoft Windows Support telling me
> > my computer had a virus.
> >
> > I told them that the Kernel was missing and it kept restarting.
> >
> > They have given me a phone number to call them back on - does anyone
> > have a good way to find the carrier who holds that number to alert
> > them to their customers "dubious" activity? It's quite obviously a
> > VoIP service - sounds like an ILBC codec at one point (at least).
> 99% probability it's from India. 1% margin of error ...
> Probability of getting the service yanked 0% right?
> Unless it's an "obvious" scam nothing will happen ... if it's anything like
> the web ...
> Do it anyway ...
> Looking forward to the day that Microsoft start being pro-active about
> doing
> that for you on your behalf ...
> You could report here:
> https://www.scamwatch.gov.au/content/index.phtml/tag/reportascam
> At some point this might reach critical mass and there's some diplomatic
> communication (Julia drops in for a chat and "oh, by the
> way") ...
> ... from here it certainly looks like the Indian government doesn't have
> the
> same regulatory framework/interest as the Australian.
> Not unexpected minor twist ...
> http://www.scamwatch.gov.au/content/index.phtml/itemId/862103
> They're (Telstra et al.) doing a dis-service to Australians by cold calling
> us and asking us to verify ourselves by divulging personal information -
> and
> further prompting us with our year of birth ...
> When we ring them they get that stuff right ... apparently they can't swap
> the ends around and see the incongruities. I know why they do it but it
> doesn't make it sensible. It's easy for them.
> Australians are being conditioned by Australian corporations to expect to
> be
> cold-called and asked private details on the phone ... in my experience
> we're also being Pavlovianized by the obvious disgust of the corporations
> when we don't want to play ball.
> Every time Telstra have one of their machines phone me asking for me to key
> in my birthdate and whatnot I hang up and phone them back ...
> ... so I condition myself to have my bullshit meter on eleven ...
> ... and their CSRs laugh at me when I explain why ...
> ... well they actually get quite dismissive ...
> If only we had some prior art from say the internet or something they could
> study and think about.
> Like moms and dads getting stung and the last ten years of corporations
> saying they will never email us and do such and such ...
> effectively nullifying any trust relationships in that sphere and getting
> the susceptible to turn their bullshit meter on and to leave it on ...
> Perhaps they need to employ someone who's studied computer science or
> military history or something ... or been on the internet at least once ...
> Further reading:
> http://lists.ausnog.net/pipermail/ausnog/2011-July/010872.html
> Best wishes.
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Grant Moritz
Valkyrie IT Solutions
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