[AusNOG] Hostile act by an Australian ISP

[Darren Moss]

Hi Skeeve,

The first thing I would be doing is getting an escalation with the dirty provider and ensuring their management knows of the actions taken by their staff.

The risk of a legal claim is something they will want to avoid, especially if this is affecting or impacting the clients business.

Write up a draft and have your lawyer send it through if you want maximum effect quickly.

The supplier has no right to affect the clients business in a malicious way as it sounds from your email.

Have your client keep tabs on the impact / loss sustained in case it doesn't get resolved quickly.

If they have any sense or don't want to risk being publicly identified in any subsequent legal action, they will stop their current course of action.

We have an excellent barrister :)

Hope this helps.


Regards, 
 
 
Darren Moss
General Manager
Australia and New Zealand

em3 People and Technology, Managed Technology Experts

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-----Original Message-----
From: Skeeve Stevens <Skeeve at eintellego.net>
Sender: "ausnog-bounces at lists.ausnog.net" <ausnog-bounces at lists.ausnog.net>
Date: Fri, 12 Nov 2010 13:17:09 
To: 'ausnog at ausnog.net'<ausnog at ausnog.net>
Subject: [AusNOG] Hostile act by an Australian ISP

Ok briefly,

A customer of ours is multi-homed.

There has been a breakdown in the relationship with one of their suppliers due to a billing dispute and their interconnection has been shut down.

This I do not have a problem with - its up to them to resolve it.

But, due to my customer having another upstream, this supplier is announcing some of my customers ranges into their upstream (Pacnet) and Pipe peering - essentially poisoning their routing and damage their ability to function. 

The supplier never previously announced the ranges as they were announced by my customers routers, so they've maliciously started announcing them.

This, in my opinion is equivalent to denial-of-service due to a commercial dispute.

My next steps are to contact their upstreams and inform them the provider does not have the permission to announce these ranges and to please stop them announcing them.  I will then contact Pipe to have them do the same.

Anyone have any other ideas?

...Skeeve
--
From the Blackberry Bold 9700 of Skeeve Stevens
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